Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
employee recognition programs
Job Description
Pollo Nation is a dynamic restaurant brand known for its vibrant atmosphere and commitment to exceptional guest experiences. As part of the hospitality industry, Pollo Nation focuses on delivering high-quality food and top-notch service in a welcoming environment. This establishment prides itself on fostering a team-oriented culture that values strong leadership and operational excellence. It emphasizes not only delicious cuisine but also guest safety and satisfaction, making it a favored dining destination for many customers. The company is an equal opportunity employer, embracing diversity and inclusiveness, ensuring all team members are treated with respect regardless of race, gender, age, or... Show More
Job Requirements
- Completion of high school or GED
- 5 years in the restaurant industry
- 2 years as a General Manager or equivalent position
- ServSafe Certification
- Good verbal and written communication skills in English
- Basic computer skills
- Excel knowledge preferred
Job Qualifications
- Completion of high school or GED
- 5 years in the restaurant industry
- 2 years as a General Manager or equivalent position
- Computer program literacy such as internal websites, Outlook, and HRIS systems
- ServSafe Certification
- Good verbal and written communication skills in English
- Basic computer skills
- Excel knowledge preferred
Job Duties
- Oversee all aspects of restaurant operations, ensuring product quality, operational efficiency, and exceptional guest service
- Lead the management team and supervise 25+ team members to maintain high standards in food safety, sanitation, and compliance with company and regulatory requirements
- Drive a business ownership mentality while consistently meeting or exceeding sales, transactions, labor, and EBITDA targets
- Communicate, monitor, engage, and inspire team members for high performance through coaching, recognition, and accountability
- Conduct and ensure completion of daily huddles (pre-shift meetings) across all shifts
- Model and coach exceptional guest service standards, addressing and resolving guest complaints with urgency
- Review applications, interview, hire, onboard, train, and develop current and future team members and managers
- Partner with leadership team to maintain facility cleanliness and equipment functionality, reporting concerns promptly
- Foster a safe and inclusive environment, ensuring immediate reporting of any guest or team member incidents, accidents, or injuries
- Make sound decisions under pressure and effectively manage unexpected challenges
- Embrace change with an open, curious, and adaptable mindset, while fostering a positive work environment
- Ensure adherence to administrative processes such as payroll, scheduling, inventory, ordering, orientations, performance reviews, and incident reporting
- Develop and implement strategies that enhance the guest experience and drive positive social reviews
- Ensure cash management procedures are properly followed from handling to reconciliation and reporting
- Perform other related duties as assigned in accordance with company policies and procedures
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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