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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $56,400.00 - $84,400.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Employee training programs
Job Description
Altitude Trampoline Park is a dynamic and energetic premium family entertainment venue that offers a vibrant space where families and friends can connect, play, and celebrate together. Located inside the iconic Great Mall in Milpitas, CA, one of Northern California's largest and busiest retail destinations, the Milpitas park serves a highly diverse community with thousands of daily visitors. This flagship location embodies the Altitude brand's mission to turn everyday fun into unforgettable moments, providing guests with thrilling trampoline games, dodgeball matches, and a safe, engaging environment for all ages. The park prides itself on maintaining high standards of safety, cleanliness,... Show More
Job Requirements
- High school diploma or equivalent
- 2-4 years of supervisory or management experience in entertainment, hospitality, retail, or food & beverage
- Strong people management and customer service skills
- Experience in team training, scheduling, and operational oversight
- Ability to multitask in a fast-paced, guest-facing environment
- Willingness to work evenings, weekends, and holidays
- Physically capable of lifting/moving 50 lbs and standing for long periods
Job Qualifications
- 2-4 years of supervisory or management experience in entertainment, hospitality, retail, or food & beverage
- Strong people management and customer service skills
- Experience in team training, scheduling, and operational oversight
- Ability to multitask in a fast-paced, guest-facing environment
- Willingness to work evenings, weekends, and holidays
- Physically capable of lifting/moving 50 lbs and being on your feet for long shifts
- Passionate about creating a fun, high-energy experience for guests of all ages
Job Duties
- Assist in managing daily operations of all departments: attractions, food & beverage, events, and facilities
- Enforce operational procedures to maintain efficiency, safety, and brand consistency
- Support P&L tracking, labor scheduling, and inventory management within defined targets
- Maintain cleanliness, functionality, and safety standards throughout the facility
- Lead by example in supporting, training, and coaching frontline staff
- Help onboard and mentor new team members to uphold brand standards
- Create a positive, inclusive work environment that encourages performance and retention
- Provide daily direction and motivation while stepping into leadership responsibilities as needed
- Be a visible, approachable leader on the floor ensuring a fun, safe, and on-brand guest experience
- Quickly and professionally resolve guest issues with empathy and effective solutions
- Gather feedback from guests and contribute to service enhancements
- Support the execution of local marketing and promotional initiatives
- Help drive birthday party and group event bookings through outreach and follow-up
- Identify revenue opportunities on slow days or during off-peak hours
- Collaborate with the GM to analyze KPIs and implement improvements
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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