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General Manager - Marriott Hotel & Resort
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
performance bonuses
Professional development opportunities
Employee Discounts
Job Description
Our client is a prestigious hotel renowned for its commitment to excellence in guest services and operational efficiency within the hospitality industry. This well-established resort and convention hotel is recognized for delivering superior customer experiences while focusing on sustaining a dynamic workplace culture that values each associate's contribution and professional growth. The hotel prides itself on maintaining a first-class property condition, implementing robust asset management strategies, and embracing innovative marketing initiatives to remain a leader in the competitive hospitality sector. This company fosters strong relationships not only with guests but also with associates, corporate stakeholders, and hotel owners, ensuring alignment... Show More
Job Requirements
- college degree or equivalent education/experience
- minimum five years experience as a general manager preferably in a resort or convention hotel
- strong operational background in hotel management
- excellent communication and leadership skills
- proficiency in computer applications including word, excel, outlook, project and power point
- ability to handle human resource functions such as recruitment, training, motivation and team building
Job Qualifications
- college degree or equivalent education or experience
- five years experience as a general manager with resort and or convention hotel experience preferred
- strong hotel operational background
- ability to communicate goals and objectives and inspire associates
- proven leadership ability
- advanced knowledge of hospitality and business management fields
- demonstrate analytical thinking
- professional verbal and written communication
- computer proficiency including word, excel, outlook, project and power point
- human resource skills related to recruitment, training, motivation and team building
Job Duties
- participate in community and professional organizations to maintain high visibility and promote a good image
- maintain the property in first class condition and protect, secure and enhance assets
- resolve customer complaints to sustain high satisfaction and quality
- support consistent asset management and engineering services
- support consistent human resources management to attract, hire, train, develop, motivate and retain staff
- oversee housekeeping, bell staff, operators, guest service agents, and security
- implement operational, sales, marketing, capital, revenue and profit goals as directed
- drive customer satisfaction indices
- resolve timeshare owner and guest concerns promptly
- promote company incentive programs related to guest service
- review daily performance logs for improvement opportunities
- meet or exceed guest satisfaction rating benchmarks
- develop and enforce company and franchise programs
- direct night management focusing on guest service and safety
- conduct regular pre-shift and intercom meetings for communication
- promote company culture of recognition and reward
- enforce all standard operating procedures
- assign work and projects to direct reports
- ensure adequate training for all staff
- ensure timely and fair performance evaluations
- direct property asset management according to operating plan
- lead safety committee activities
- direct security and maintain tight key control systems
- implement and monitor checkbook system
- monitor staffing and productivity
- audit processes regularly and correct deficiencies
- manage walk-in marketing for revenue optimization
- assist with annual budget preparation
- contribute to division projects
- ensure ongoing associate training and development
- conduct monthly quality assurance inspections
- verify deposits and ensure timely bank deposits
- oversee property renovation and repair projects
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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