General Manager - Marriott Hotel & Resort
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,900.00 - $93,500.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
performance bonuses
Employee Discounts
Training and Development
Job Description
The General Manager position is a critical leadership role within the hospitality industry, specifically tailored for managing all hotel operations to achieve outstanding customer satisfaction and high-quality service. This role is offered by a distinguished hotel company known for its commitment to excellence in guest experiences, associate engagement, and robust financial performance. The company is dedicated to fostering a dynamic culture that values every team member's contributions and development, ensuring sustainable growth and a competitive edge in the hotel market.
This full-time General Manager role carries the significant responsibility of overseeing the complete spectrum of hotel activities, including guest servic... Show More
This full-time General Manager role carries the significant responsibility of overseeing the complete spectrum of hotel activities, including guest servic... Show More
Job Requirements
- College degree or equivalent education/experience
- five years experience as a general manager with resort and/or convention hotel experience preferred
- advanced knowledge of hospitality and business management
- proven leadership ability
- strong hotel operational background
- analytical thinking
- professional verbal and written communication skills
- computer proficiency including Word, Excel, Outlook, Project and PowerPoint
- human resource skills including recruitment, training, motivation and team building
Job Qualifications
- College degree or equivalent education/experience
- five years experience as a general manager with resort and/or convention hotel experience preferred
- advanced knowledge of hospitality and business management
- proven leadership ability
- strong hotel operational background
- analytical thinking
- professional verbal and written communication skills
- computer proficiency including Word, Excel, Outlook, Project and PowerPoint
- human resource skills including recruitment, training, motivation and team building
Job Duties
- Participate in community and professional organizations to maintain high visibility and promote a good image
- maintain the property in first class condition
- resolve customer complaints as appropriate
- support consistent asset management and engineering services
- support consistent human resources management
- oversee housekeeping, bell staff, operators, guest service agents, and security
- implement operational, sales, marketing, capital, revenue, expense and profit goals
- drive customer satisfaction index
- resolve timeshare owner and guest concerns
- promote company incentive programs
- review daily prompt response log
- meet or exceed guest satisfaction ratings
- implement company programs
- direct night manager focusing on guest service and safety
- ensure departmental pre-shift meetings
- conduct monthly intercom meetings
- promote performance recognition
- enforce company SOPs
- assign work to direct reports
- ensure staff training
- perform timely performance evaluations
- direct property asset management staff
- lead safety committee
- maintain security and key control
- manage checkbook system
- monitor staffing and productivity
- audit processes
- manage walk-in marketing
- assist accounting with budgets
- contribute to division projects
- provide training for promising associates
- perform monthly quality inspections
- verify bank deposits
- oversee property RFR projects
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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