General Manager - Lutron Experience Centers
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $132,500.00 - $160,000.00
Work Schedule
Standard Hours
Flexible
Benefits
401k Match
Health Insurance
Dental Insurance
Life insurance
Paid vacation
Tuition Reimbursement
flexible spending accounts
Job Description
Lutron Electronics is a globally recognized leader in innovative lighting control and shading solutions, known for its consistent annual growth, exceptional quality, and extensive range of cutting-edge technologies. With a strong commitment to servicing customers worldwide, Lutron has built an impressive reputation that speaks to its dedication to excellence and innovation. The company has successfully expanded its technical capabilities and global presence while continuously investing in new technologies, services, and talent development. This dynamic, people-centric, and technology-driven organization offers numerous opportunities for career growth, education, and competitive compensation, making it an ideal place for professionals seeking to make a meaningful... Show More
Job Requirements
- Bachelor’s degree in business, marketing, hospitality management, or related field
- Minimum of 8 years of progressive professional experience
- At least 3-5 years of management experience in high-end hospitality or brand/experience center operations
- Proven financial acumen managing operating expenses and ROI analysis
- Exceptional communication and operational planning skills
- Strong analytical skills with CRM competence
- Passion for luxury, design, and technology
- Willingness to travel occasionally
Job Qualifications
- Minimum of 8+ years of progressive professional experience
- At least 3-5 years in a management role overseeing high-end flagship or multi-site hospitality or brand/experience center
- Proven experience managing operational expenses and conducting ROI analysis
- Bachelor’s degree in Business, Marketing, Hospitality Management, or related field
- Exceptional communication skills
- Proven operational planning ability
- Strong analytical skills including CRM tools like Salesforce
- Deep passion for luxury, design, and technology products
- Ability to travel occasionally
Job Duties
- Lead sales acceleration by partnering with sales and marketing to position the Experience Centers as critical tools
- Enforce direct opportunity linkage of all center visits and events in Salesforce CRM
- Focus on converting high-value stakeholder opportunities through close collaboration
- Translate strategic vision into operational plans and execute regional strategies for center performance
- Cultivate relationships within the local specification community to maximize activation
- Manage operational expenses and drive ROI for resource allocation
- Develop and present performance reports analyzing market trends, sales influence, and brand health
- Implement best-in-class guest experience frameworks
- Direct planning and execution of VIP meetings, executive presentations, and industry events
- Oversee maintenance and strategic refresh of product demonstrations and technology
- Ensure cross-functional alignment for seamless customer journeys
- Recruit, mentor, and lead Experience Center supervisors and staff
- Ensure team maintains expert product knowledge and delivers tailored narratives
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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