Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,100.00 - $68,900.00
Work Schedule
Standard Hours
Day Shifts
Benefits
competitive base pay
Annual bonus
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Employee assistance program
401k Match
Financial planning services
Paid Time Off
Paid holidays
Tuition Assistance
Learning and development program
Internal growth opportunities
Family-oriented work culture
Nationwide presence
Job Description
Tommy's Express is a prominent national franchise specializing in delivering exceptional car wash and car care services. Renowned for utilizing industry-leading technology and decades of specialized experience, Tommy's Express stands out by offering a pioneering and unparalleled car wash experience. Featuring state-of-the-art fully automatic wash systems, the franchise boasts innovative amenities such as an easy-loading dual belt conveyor, spacious car wash bays designed to maximize natural lighting, advanced presoak and sealer services, and complimentary high-power self-serve vacuum stations on-site for customers. With a widespread nationwide presence, Tommy's Express combines technological advancement with premium service quality, making it a leader in... Show More
Job Requirements
- high school diploma or GED
- 2-4 years managerial experience
- 2 years training experience
- proven experience in a successful guest service role
- exceptional verbal and communication skills
- ability to problem solve and multi-task
Job Qualifications
- 2-4 years managerial experience
- 2 years training experience
- proven experience in a successful guest service role
- exceptional verbal and communication skills
- must be able to problem solve and multi-task
- high school diploma or GED
Job Duties
- Protect the interests of the company and profitability
- grow the business
- ensure that all company policies are maintained, current and up to date
- lead weekly meetings with Assistant Site Leaders that include a review of weekly issues, such as scheduled events, service changes, maintenance issues, staff issues, promotions, etc.
- provide specialized leadership, training, and support to every Assistant Site Leader, Shift Leader, Site Specialist, and Team Member
- communicate daily with every Assistant Site Leader either in person, by phone, or Teams
- accurately track and handle invoices for payment and record invoices in the Management App
- ensure that all personnel-related paperwork is kept locked, current, and compliant
- professionally interview and hire the best candidates
- ensure that the work schedule is properly made (for a 3-week period) and appropriate for projected sales, to ensure that you are hitting your labor budget
- keep team members on task with clear, written, and measurable goals
- properly handle disciplinary and human resources issues
- work with each team member to identify and develop Shift Leaders for future consideration as Site Leaders
- ensure a safe, secure, clean, and well-maintained business operation
- create and complete a monthly site inspection form
- investigate and handle all guest-related complaints, issues, and insure top-notch guest service in all operations
- perform all POS and computer related systems tasks
- drive for top level KPI's within the franchise community
- be an Ambassador for our Unlimited Club
- hold Site to Franchise Standard of Operations Guide
- take the leading role as the "face of the company"
- any additional tasks that pertain to benefitting the company and taking care of the guests
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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