General Manager (LEGOLAND Discovery Center)

Glendale, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $80,000.00 - $90,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

employee discount

recognition programs

401(k)

Job Description

LEGOLAND Discovery Center Arizona, located in Tempe, is a premier indoor family entertainment center dedicated to providing an engaging, interactive, and memorable experience for children and families alike. As part of the globally recognized Merlin Entertainments group, LEGOLAND Discovery Center is known for its commitment to creativity, imagination, and delivering world-class attractions inspired by the beloved LEGO brand. The center features a wide array of themed play zones, interactive rides, build-and-play areas, and educational workshops designed to foster playful learning and inspire creativity in a safe, welcoming environment.

As an integral part of the Merlin Entertainments portfolio, LEGOLAND Discovery C... Show More

Job Requirements

Bachelor's degree preferred
minimum 3 years of experience at manager level in a high visitor volume environment
proven track record of delivering EBITDA targets for at least 2 years
experience working with children and families preferred
strong leadership and operational skills
financial acumen with analytical abilities
excellent communication and relationship-building skills
adaptability and resilience
passion for guest service
commitment to team collaboration
ability to work in fast-paced environments

Job Qualifications

Bachelor's degree in business, management, or marketing (preferred)
minimum 3 years of experience at a manager level in a high visitor volume environment
proven track record of delivering EBITDA targets for at least 2 years
experience working with children and families (preferred)
strong leadership, business acumen, and operational mindset
financially astute with strong analytical and detail-oriented skills
creative, charismatic, and able to inspire innovation and drive results
adaptable, resilient, and confident with a "make it happen" attitude
excellent communicator with strong relationship-building and negotiation skills
self-aware, empathetic, and committed to team collaboration
passionate about delivering exceptional guest and customer service
thrives in fast-paced, dynamic environments with a focus on the big picture

Job Duties

Champion a guest-first culture and use data to understand and improve guest experience
lead the development and execution of strategic marketing plans across all channels
segment and target audiences, identifying new markets and growth opportunities
serve as a visible, values-driven Brand Ambassador internally and externally
ensure strong financial performance, including delivery of EBITDA, P&L, ROI, and cost control targets
optimize Revenue Per Capita (RPC) and channel yield
activate Midway revenue levers
drive productivity strategies and sustainable long-term growth
oversee capital project delivery on time, on budget, and with desired returns
foster a high-performance team culture with strong employee engagement
lead HR and talent development processes, focusing on DEI&A, wellbeing, and succession planning
build diverse, customer-centric teams and develop leaders across functional areas
maintain a low-risk, compliant operating environment with robust safety and profit protection
ensure operational efficiency, appropriate staffing, and consistent delivery of world-class experiences
manage all employment policies and procedures in partnership with HR
create and sustain external partnerships with nonprofits, local businesses, and authorities
use customer insights and analytics to drive strategic decision-making
execute change initiatives and adapt quickly to evolving business needs
promote open communication, safety, and a collaborative team culture
deliver on all CSR targets and represent the brand with integrity in the local community
perform other duties as assigned in alignment with the scope of the role

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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