Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Life insurance
Job Description
Guest Services, Inc. is a distinguished hospitality management company established in 1917, renowned for its comprehensive service offerings across a broad spectrum of national sites including luxury communities, hotels, resorts, and notably, state and national parks. As a trusted National Park Service concessionaire in the United States, the company excels in delivering top-tier services in diverse settings such as outdoor recreation areas, boathouses, marinas, museums, and more. Guest Services prides itself on its longstanding commitment to excellence, continuously striving to uphold superior standards of customer service and operational efficiency across all client sites. The organization champions a culture rooted in... Show More
Job Requirements
- Bachelor's degree preferred
- 3-5 years of management experience
- boating and/or marine related experience
- ability to swim
- CPR/First Aid certification
- computer proficiency with MS Word, Excel, and Outlook
- ability to organize and produce diverse marina programs
- excellent communication and interpersonal skills
- physical ability to lift up to 50 pounds occasionally and stand for long periods
- ability to work in varying outdoor weather conditions
Job Qualifications
- Bachelor's degree preferred
- 3-5 years of management experience
- boating and/or marine related experience
- ability to swim
- CPR/First Aid certification
- ability to organize and produce diverse marina programs
- computer proficiency with the ability to utilize MS Word, Excel, and Outlook
- demonstrated talent for interacting with a wide variety of people
- ability to effectively organize and coordinate multiple priorities
- ability to learn and develop new skills
- ability to problem solve
- ability to maintain confidentiality
- excellent interpersonal, administrative, telephone and other communications skills
Job Duties
- Plan and develop daily operations
- forecast and analyze sales, labor, and profit, and ensure compliance with established budget
- schedule, supervise, and participate in the operational duties specific to the unit
- recruit, supervise, train, schedule, discipline, review, and direct the unit's management and staff
- maintain accounting records, daily reporting requirements, and cash control
- manage profit and loss statement
- respond to customer inquiries and resolve customer complaints
- maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, housekeeping, sanitation, dress, cash control, and employee hygiene
- notify district manager of all unusual events, circumstances, or other safety or quality control issues
- represent the company in a professional and positive manner at all times
- maintain and enhance the company's image when interacting with clients, guests, associates, and vendors
- ensure maintenance of all facilities including docks and grounds-keeping of surrounding areas
- create and implement preventive maintenance programs for infrastructure/equipment and comprehensive risk management program, managing boats/vessel scheduling, slip leasing and collections
- maintain awareness of safety issues, and report them immediately to your manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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