Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $150,000.00 - $180,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan with company match
Life insurance
stock purchase program
Team Member Travel Program
Flexible Paid Time Off
team member recognition
Learning and advancement opportunities
Job Description
Hilton Grand Vacations is a renowned leader in the vacation ownership industry, known for its commitment to innovation, quality, and sustained growth. As a trusted and respected company, Hilton Grand Vacations operates a wide range of resort properties across prime vacation destinations, offering exceptional guest experiences and luxury accommodations. The company has earned high praise for fostering a positive work culture that emphasizes work-life balance, family-friendly benefits, and employee recognition. It is recognized by Newsweek as one of "America's Greatest Workplaces for Parents & Families". Over the last 30 years, Hilton Grand Vacations has built a reputation based on the... Show More
Job Requirements
- Bachelor's degree or higher
- minimum 2 years experience as General Manager in hotel or resort of 200 rooms or more
- at least 3 years related and management experience preferably in hospitality or resort operations
- experience working in Hawaii in similar role
- pre-opening experience or involvement in large-scale renovations
- luxury hotel or resort leadership experience
Job Qualifications
- Bachelor's Degree or higher
- 2+ years experience as a successful General Manager in a hotel or resort of 200 rooms or more
- 3+ years of related and management experience, preferably in hospitality or resort operations
- experience working in Hawaii in a similar role (AGM/GM or department head level)
- pre-opening experience or involvement in large-scale renovations
- luxury hotel or resort experience in a leadership role
- master's Degree or higher (advantageous)
- CHA, CHHE, CHM, or CRDE certifications (advantageous)
- fluent or partially fluent in Japanese language or experience working in a hotel/resort environment with a high percentage of Japanese occupancy (advantageous)
- food and beverage operations experience (advantageous)
Job Duties
- Lead overall resort operations including all direct and indirect departments
- oversee HOA management including budget development, reserve/capex planning, board communications, and annual meetings
- monitor financial performance and implement cost and labor controls to ensure profitability and financial expectations
- conduct regular property inspections and coordinate maintenance to preserve the physical condition of the resort and brand standards
- ensure compliance with local laws, permits, licensing, and labor regulations
- maintain effective communication with owners, board members, corporate leadership, and community stakeholders
- address owner and guest concerns with urgency and professionalism to ensure satisfaction
- collaborate with sales and marketing teams to support product positioning and service alignment
- recruit, train, and lead staff to deliver exceptional service and achieve operational goals
- champion employee engagement and foster a culture of accountability, adaptability, and continuous improvement
- embody the Hilton Grand Vacations values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
- complete all required Company training/compliance courses assigned
- adhere to Company standards and policies
- establish a high level of team member engagement and inspire performance at all levels
- attract top talent effective in a leadership committee environment
- perform other related duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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