General Manager - Jacksonville Hilton Garden Inn
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Life insurance
Job Description
Our client is a renowned hotel operating within the hospitality industry, providing exemplary services to travelers and guests seeking comfort, luxury, and convenience. This full-service hotel is committed to delivering exceptional guest experiences through its dedicated team and its well-maintained accommodations and amenities. Known for maintaining high standards in guest service, the hotel boasts a vibrant atmosphere supported by multiple outlets including food and beverage, sales, engineering, and human resources departments. As a hospitality business, the hotel continuously strives to uphold strong brand values and operational excellence, ensuring client satisfaction and sustained growth in an increasingly competitive market.
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Job Requirements
- sit, stand and walk for varying lengths of time
- lift approximately fifteen (15) pounds
- good communication skills, both written and verbal
- focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions
- grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
- must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line tone tone phone, filing cabinets, photocopiers and other office equipment as needed
- regular attendance according to established guidelines
- some travel may be required
- high work ethic and self-initiative
- maintain calm and professional demeanor in sometimes high pressure situations
- ability to converse calmly with upset associates, superiors and guests in intense emotional situations
Job Qualifications
- Bachelor's degree in Hotel Management or related business field preferred
- minimum 3 years' experience in rooms and/or food & beverage functions
- strong business communication skills verbal and written
- strong presentation skills and ability to lead team at leadership and hourly level
- knowledge of federal, state and local employment laws and regulations
- high work ethic and self-initiative
- strong computer skills in Microsoft Suite
- proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
- professional image as perceived by subordinates, peers, superiors, guests and community
- basic computational ability
- ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- ability to participate in and lead departmental and/or hotel team meetings
Job Duties
- Practice a culture of guest service in all you do
- promote courtesy, good will and a positive attitude in each and every encounter
- anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
- resolve guest complaints, ensuring guest satisfaction in each interaction
- coordinate special programs, functions and incentives to improve guest service
- work in a cooperative and friendly manner with fellow associates
- effectively lead the Executive Committee to reach the goals of the property
- develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR
- ensure the property is compliant in all departments, growing the business year over year
- ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue
- coach and develop leaders to exceed performance expectations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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