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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,900.00 - $65,600.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
basic life insurance
Holiday pay
Paid Time Off
retirement savings plan
Job Description
Durham School Services, a leading subsidiary of Summit School Services, is dedicated to providing the highest level of transportation safety, quality transportation, exceptional customer service, and positive employee relations. Headquartered in Warrenville, Illinois, Summit School Services operates with a comprehensive structure including corporate support functions and regional operations teams spread throughout North America, supporting over 250 local customer service centers (CSCs). As a prominent player in the specialized student transportation industry, Durham School Services focuses on creating safe and reliable transit solutions for school districts, ensuring every passenger’s safety and satisfaction. The company's commitment to safety is unparalleled, featuring a... Show More
Job Requirements
- Bachelor's degree in business administration, management or related field or 10 years of comparable experience
- MBA preferred
- At least 3 years of supervisory experience and P&L oversight
- Proven ability to meet service delivery expectations including customer and safety
- Bi-lingual abilities a plus
- Knowledge of risk assessment to resolve customer issues which do not expose the company to unnecessary risk
- Knowledge of the company's service promise, services, capabilities, policies, procedures and practices to effectively manage CSC personnel
- Knowledge of customer service best practices to build strong customer relationships
- Knowledge of contract administration principles and practices to develop contractual agreements and/or requests for proposal documents
- Knowledge of leadership and management practices and techniques
Job Qualifications
- Bachelor's degree in business administration, management or related field or 10 years of comparable experience
- MBA preferred
- At least 3 years of supervisory experience and P&L oversight
- Proven ability to meet service delivery expectations including customer and safety
- Bi-lingual abilities a plus
- Knowledge of risk assessment to resolve customer issues without exposing company to unnecessary risk
- Knowledge of the company's service promise, capabilities, policies, procedures and practices
- Knowledge of customer service best practices
- Knowledge of contract administration principles and practices to develop contractual agreements and requests for proposal
- Knowledge of leadership and management practices and techniques
Job Duties
- Delivers overall performance and results for the CSC
- Collaborates with company leaders to understand overall business goals and creates a CSC operating plan to support these objectives
- Ensures the CSC is a customer-centric team focused on building strong and effective partnerships
- Develops CSC plans and priorities to address resource and operational challenges
- Communicates company values, strategies, and objectives encouraging feedback and input
- Reviews budgets and develops the annual operating plan and business review
- Develops short and long-range business plans to increase incremental business, revenues, and margins
- Directs, coaches, and develops CSC staff including Operations Supervisor, Dispatcher, Router, Office Administrator, Driver Maintenance, Charter Coordinator, and Safety Supervisor
- Builds company image by collaborating with customers, government, community organizations and employees demonstrating strong ethical practices
- Creates a culture of safety while providing high quality of service
- Identifies key safety issues and takes corrective action
- Meets regularly with school district administrators to review service quality and performance
- Enhances and builds on customer relationships to ensure retention
- Works with Regional Vice President and Marketing & Sales in sales process and new business pursuit
- Exhibits highest ethical standards and reports suspicious or inappropriate behavior
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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