Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $71,285.00 - $81,468.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Generous Paid Time Off
401(k) retirement plan
Company paid life insurance
Tuition Reimbursement
Employee assistance program
training and career growth opportunities
Referral Bonus Program
Job Description
Avolta, encompassing prominent affiliates such as Dufry, HMSHost Corporation, and Hudson, is a leading global travel retail and food and beverage operator renowned for providing exceptional customer experiences across airports and other travel venues. The company is committed to fostering an inclusive work environment, ensuring equal employment opportunities without discrimination based on race, gender identity, sexual orientation, or any protected characteristic. Positioned in Charlotte Airport's food and beverage sector, this role contributes to maintaining high operational and service standards in a dynamic travel setting.
The General Manager II (GMII) position is a pivotal leadership role responsible for overseeing the dai... Show More
The General Manager II (GMII) position is a pivotal leadership role responsible for overseeing the dai... Show More
Job Requirements
- Minimum five years of restaurant experience including three years in P&L management
- Demonstrated leadership and team management capabilities
- Ability to work a varied and rotating schedule including opening closing and busy shifts
- Strong knowledge of health safety and sanitary regulations
- Effective communication skills both verbal and written
- High school diploma or equivalent is required
- Experience with restaurant financial and operational reporting
- Ability to deploy staff and manage scheduling efficiently
- Commitment to fostering employee engagement and inclusion
- Capable of handling customer and associate issues using judgment
- Ability to maintain compliance with company and legal standards
- Proficiency with technology and management systems
- Willingness to participate in training and development
- Adherence to COVID-19 wellness and safety protocols
Job Qualifications
- Proven P&L management experience for a minimum of three years in complex restaurant operations
- Overall restaurant experience of five to seven years in relevant types including QSR and Casual Dine
- Graduation from Food Service Management or Culinary program can substitute for partial experience
- Demonstrated team management delegation and issue resolution skills
- Ability to manage multiple concurrent priorities effectively
- Knowledge of HMSHost policies products service quality equipment and operation standards or ability to quickly gain this knowledge
- Proficient in reading and comprehending instructions correspondence policy documents menus and brand standards
- Strong communication skills to interact effectively with individuals
- Commitment to diversity inclusion and equal opportunity employment
- Familiarity with management information systems used by the company such as MIV Crunch Time and Kronos
Job Duties
- Ensure all assistant managers and staff recognize the importance of opening and closing procedures and hold shift managers accountable
- Understand adopt and consistently demonstrate manager behaviors to foster employee engagement
- Deploy staff and resources to maximize profitability and accept P&L responsibility
- Assign work tasks prepare schedules and ensure all shifts are covered
- Provide consistent support coaching and encouragement to restaurant staff
- Conduct interviews and make hiring termination advancement and promotion decisions
- Maintain and execute company diversity and inclusion philosophy in the restaurant
- Ensure onboarding and offboarding activities compliance including badging orientation and training
- Read and monitor financial and operational data to meet unit goals and assign associates accordingly
- Recognize and motivate restaurant staff through performance appreciation and company recognition initiatives
- Accept understand adopt train and champion employee engagement behaviors
- Keep current contact information for all restaurant associates
- Ensure daily orders are prepared stock levels are adequate and instruct staff on order procedures
- Oversee receiving goods processing invoices and resolve supply chain issues
- Maintain proficiency in management systems like MIV Crunch Time and Kronos
- Monitor and maintain restaurant equipment scheduling servicing or repairs
- Participate and manage responses to NSF and other audits
- Minimize waste record data and engage in food donation programs
- Assess skill levels of restaurant associates and coordinate training and education
- Promote adoption of new technology and maintain knowledge of brand standards agreements and procedures
- Develop and implement strategies to increase revenue
- Manage daily activities of associates and use discretion in resolving customer and associate issues
- Provide ongoing feedback reflecting progress on development and business goals
- Implement marketing programs and drive revenue compliance with brand initiatives
- Maintain understanding and enforcement of health safety and sanitary standards
- Hold managers and staff accountable for safety standards adherence
- Train in wellness protocols and adhere to COVID-19 requirements
- Perform health and safety activities as outlined in the Manager's Guide
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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