Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $72,696.00 - $100,360.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Tuition Reimbursement
Bonus opportunities
Flexible pay
Job Description
Sunrise Senior Living is a leading provider in the senior living industry, renowned for its commitment to empowering residents to live longer, healthier, and happier lives. With a focus on compassionate care and excellent customer service, Sunrise Senior Living has built a reputation as a pioneer setting the highest standards of excellence in senior living. The company has been certified multiple times as a Great Place to Work, a testament to its exceptional workplace culture and dedication to employee satisfaction and engagement. This certification highlights Sunrise as an outstanding employer, offering a supportive environment where team members can thrive both... Show More
Job Requirements
- Bachelor’s degree in business administration, healthcare administration, hospitality, or related field preferred
- Administrator’s License or certification may be required based on location
- Two to four years of operations management experience with financial target achievements
- Experience in senior living or related fields such as hospitality, retail, or restaurant management
- Proven track record in customer service and workforce quality maintenance
- Previous sales experience with customer relationship management
- Ability to recruit, train, and develop staff
- Understanding of performance management
- Facility management knowledge
- Ability to multitask and delegate effectively
- Excellent communication and presentation skills
- Strong organizational skills and time management
- Good judgment and decision-making capabilities
- Proficiency in computer applications including Microsoft Office
- Valid driver’s license
- Willingness to work flexible hours including weekends and evenings
Job Qualifications
- Bachelor’s degree in business administration, healthcare administration, hospitality, or related field preferred
- Administrator’s License or certification may be required depending on state or provincial regulations
- Two to four years of experience in operations management with demonstrated financial success in senior living, assisted living, long-term care, hospitality, restaurant, retail management, or related fields
- Proven success in maintaining a quality, customer-focused workforce
- Previous sales experience preferred including building customer relationships and resolving concerns
- Experience in recruiting, training, and developing team members
- Understanding of performance management expectations
- Knowledge of facilities management and maintenance
- Strong written and verbal communication skills
- Proficient organizational and time management abilities
- Demonstrated judgment, problem-solving, and decision-making skills
- Proficient computer skills including Microsoft Office and Sunrise applications
- Ability to work flexible hours including weekends and evenings
- Valid driver’s license required
Job Duties
- Partner with the Vice President Operations and Director Operations in developing sales and operational strategies
- Communicate community performance regularly with Vice President Operations and Director Operations
- Supervise and collaborate with Community Sales Director on sales plans and competitive assessments
- Conduct scheduled marketing and sales activities including calls, tours, and meetings
- Implement strategies for labor, occupancy, expenses, and quality enhancement
- Assist in community budget development and approve expenses
- Act as liaison between field operations and Community Support Office
- Review building needs and preventative maintenance regularly
- Provide on-call and overnight coverage as scheduled or needed
- Fill in various community positions during training or absences
- Build and maintain a high-performing team with strong engagement
- Interview, hire, train, schedule, develop, and manage staff performance
- Offer feedback and development guidance to team members
- Conduct one-on-one meetings and continuous performance counseling
- Support team career growth through developmental conversations
- Promote internal development programs to prepare future leaders
- Build qualified internal pipeline for community roles and leadership
- Meet community financial management requirements
- Maintain a safe working and living environment
- Conduct monthly resident and staff meetings
- Develop positive relationships with key stakeholders
- Perform other assigned duties as necessary
- Maintain training compliance and meet Sunrise standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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