General Manager II

Kenosha, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $70,000.00 - $78,000.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

basic life insurance

Holiday pay

Paid Time Off

retirement savings plan

Job Description

Durham School Service is part of National Express, a leading transportation company with a steadfast commitment to delivering the highest levels of safety, quality, and customer service across North America. National Express operates through more than 250 local customer service centers (CSCs), supported by regional operations teams and its corporate headquarters in Lisle, Illinois. With its enduring dedication to positive employee relations and safety, National Express provides reliable and secure transportation services that cater to a wide range of customers, emphasizing integrity, community collaboration, and a customer-centric approach.

Durham School Service is now seeking a skilled and experienced Customer S... Show More

Job Requirements

Bachelor's degree in business administration, management or related field or 10 years of comparable experience
MBA preferred
At least 3 years of supervisory experience and P&L oversight
Proven ability to meet service delivery expectations including customer and safety
Bi-lingual abilities a plus
Knowledge of risk assessment to resolve customer issues which do not expose the company to unnecessary risk
Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices to effectively manage CSC personnel
Knowledge of customer service best practices to build strong customer relationships
Knowledge of contract administration principles and practices to develop contractual agreements and/or Requests for Proposal documents
Knowledge of leadership and management practices and techniques

Job Qualifications

Bachelor's degree in business administration, management or related field or 10 years of comparable experience
MBA preferred
At least 3 years of supervisory experience and P&L oversight
Proven ability to meet service delivery expectations including customer and safety
Bi-lingual abilities a plus
Knowledge of risk assessment to resolve customer issues which do not expose the company to unnecessary risk
Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices to effectively manage CSC personnel
Knowledge of customer service best practices to build strong customer relationships
Knowledge of contract administration principles and practices to develop contractual agreements and/or Requests for Proposal documents
Knowledge of leadership and management practices and techniques

Job Duties

Delivers overall performance and results for the CSC
Collaborates with company leaders to understand overall business goals and creates a CSC operating plan to support these objectives
Ensures the CSC is a customer-centric team that is focused on building strong and effective partnerships
Develops CSC plans and priorities to address resource and operational challenges as guided by the Regional Manager and company standard operating procedures and policies
Communicates company values, strategies and objectives in an effort to share information and while encouraging feedback and input
Review budgets and develop the annual operating plan business review
Develop short and long-range business plans to increase incremental business, revenues and margins
Directs, coaches and develops CSC staff including Operations Supervisor, Dispatcher, Router, Office Administrator, Driver Maintenance, Charter Coordinator and Safety Supervisor to obtain the required skills and abilities to act independently in their job assignments
Builds company image by collaborating with customers, government, community organizations, and employees while demonstrating strong and ethical business practices
Creates a culture of safety while providing a high quality of service
Identifies key safety issues affecting the safety of passengers and employees and takes corrective action to resolve these concerns
Meets regularly with school district administrators to review service quality and performance
Enhances and builds on current customer relationships to ensure customer retention
Works with Regional Vice President and Marketing & Sales department in gathering data and assisting in the sales process in pursuit of new business
Exhibits the highest ethical best practices and personal integrity
Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
Other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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