Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $76,544.00 - $105,768.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Paid Time Off
Employee assistance program
Flexible pay options
Tuition Reimbursement
Job Description
Sunrise Senior Living is a premier provider of senior living services recognized for its commitment to enhancing the quality of life for its residents. Established as pioneers in the senior living industry, Sunrise Senior Living has consistently set high standards of excellence by focusing on compassionate care, innovative service delivery, and a supportive community environment. Certified eight times as a Great Place to Work by Activated Insights, Sunrise Senior Living fosters a workplace culture filled with respect, integrity, and engagement. At Sugar Valley Estates, a community within the Sunrise family, the mission is to empower residents to live longer, healthier,... Show More
Job Requirements
- Bachelor’s degree in business administration, healthcare administration, hospitality, or related field preferred
- Administrator’s License or certification may be required per state/provincial requirements
- Two to four years of experience in operations management with success in financial goals specific to senior/retirement living, assisted living, long-term care, hospitality, restaurant, or retail management
- Successful work history in senior living, long-term care, hospitality, restaurant, or retail management
- Demonstrated success in operating and maintaining a customer service-focused workforce
- Previous sales experience preferred including building customer relationships and resolving concerns
- Experience in recruiting, training, and developing team members
- Understanding performance management as guided by the company
- Knowledge of facilities management
- Ability to handle multiple priorities effectively
- Ability to delegate assignments appropriately
- Excellent written and verbal skills for effective communication
- Proficient organizational and time management skills
- Good judgment and problem-solving skills
- Computer proficiency including Microsoft Office and Sunrise applications
- Must possess a valid driver’s license
- Ability to work weekends, evenings, and flexible hours
Job Qualifications
- Bachelor’s degree in business administration, healthcare administration, hospitality, or related field preferred
- Administrator’s License or certification may be required per state/provincial requirements
- Two to four years of experience in operations management with success in financial goals specific to senior/retirement living, assisted living, long-term care, hospitality, restaurant, or retail management
- Successful work history in senior living, long-term care, hospitality, restaurant, or retail management
- Demonstrated success in operating and maintaining a customer service-focused workforce
- Previous sales experience preferred including building customer relationships and resolving concerns
- Experience in recruiting, training, and developing team members
- Understanding performance management as guided by the company
- Knowledge of facilities management
- Excellent written and verbal communication skills
- Proficient organizational and time management skills
- Good judgment, problem-solving, and decision-making skills
- Proficiency in computer skills including Microsoft Office and Sunrise applications
- Ability to work weekends, evenings, and flexible hours
- Valid driver’s license
Job Duties
- Partner with the Vice President Operations and Director Operations in the development of all sales and operations strategies and tactics
- Communicate regularly community performance with Vice President Operations and Director Operations
- Supervise and partner with Community Sales Director to assess competitive threats, sales plans, and engage in business-to-business sales calls
- Perform scheduled marketing and sales activities including calls, tours, and sales meetings to increase census
- Implement successful strategies regarding labor, occupancy, expenses, and quality enhancement and adjust activity as necessary
- Assist in community budgets and capital requirements, including forecasting and approving expenses
- Act as a liaison between field operations and the Community Support Office and build strong relationships
- Perform regular reviews and make recommendations on building needs and preventative maintenance
- Provide on-call and overnight coverage as scheduled or needed
- Work in various community positions as needed due to training, PTO coverage, or absences
- Build a high-performing team and maintain high employee engagement
- Interview, hire, train, schedule, develop, and manage assigned staff
- Provide feedback and development guidance
- Convey performance expectations and give timely feedback
- Hold effective one-on-one meetings with direct reports
- Provide continuous feedback and counseling
- Support team members’ career growth through development conversations
- Utilize and promote development programs to prepare high-potential team members
- Actively build a qualified internal pipeline for community roles and promote internal leadership
- Meet financial management requirements
- Maintain a safe working and living environment
- Conduct monthly resident and staff meetings for effective communication
- Develop and maintain positive relationships with key stakeholders including governmental agencies and community groups
- Perform other assigned duties
- Maintain compliance with all required and state/provincial training
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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