General Manager II

Baltimore, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $74,669.00 - $91,262.00

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Holiday pay

meal benefits

transportation benefits

401(k) retirement plan

Life insurance

Tuition Reimbursement

Employee assistance program

training programs

Referral Bonus

Job Description

HMSHost is a leading global restaurateur specializing in food and beverage services in travel venues such as airports, highways, and shopping malls. The company operates over 1,000 locations around the world and is known for its commitment to excellent customer service, quality food, and a diverse portfolio of well-known restaurant brands. HMSHost aims to create exceptional dining experiences for travelers and customers by focusing on operational excellence, innovation, and employee engagement. The company values diversity and inclusion, corporate responsibility, and providing rewarding career opportunities for its team members.

The role of General Manager II (GM) at HMSHost is a critic... Show More

Job Requirements

Documented experience managing QSR or similar restaurant operations with P&L responsibility
minimum 3 years of P&L management experience and 5-7 years overall restaurant experience
ability to work varied and rotating schedules including opening and closing shifts
strong leadership and decision-making abilities
knowledge of safety, health, and sanitation regulations
ability to coach, mentor, and develop staff
excellent communication skills
ability to understand and enforce company and brand standards
flexibility to handle multiple priorities
ability to maintain confidentiality and discretion
willingness to participate in training and professional development
ability to manage vendor relationships and supply chain issues
commitment to diversity and inclusion policies
must comply with all legal and safety requirements

Job Qualifications

Minimum 3 years of restaurant P&L management experience
5-7 years of overall restaurant management experience in QSR or similar environment
graduation from food service management or culinary program considered a plus
demonstrated team management, delegation, and conflict resolution skills
knowledge of HMSHost policies, products, and operational standards or ability to learn quickly
strong verbal and written communication skills
ability to understand and work with menus, brand standards, and company documentation
proficiency with management information systems and related software

Job Duties

Open and close the restaurant according to established checklists and procedures
deploy staff and resources effectively to maximize profitability
provide consistent support, coaching, and encouragement to restaurant staff
interview, hire, promote, or terminate associates as needed
ensure compliance with company diversity and inclusion policies
oversee product availability, stock levels, and vendor communications
maintain and schedule maintenance for restaurant equipment
manage financial and operational data to monitor and achieve goals
implement marketing programs and promotional activities
ensure all federal, state, and local health and safety standards are observed and enforced
resolve customer and associate issues with discretion
train and develop associates and promote adoption of new technologies
manage daily activities of restaurant operations and associates
participate in food waste reduction and donation programs
maintain accurate associate contact information
recognize staff performance and motivate teams
adhere to all employee engagement behaviors

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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