General Manager I

Jacksonville, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Job Description

HMSHost is a global leader in managing and operating food and beverage services in travel venues such as airports, highways, and other travel-related environments. With a rich history and commitment to high operational standards, HMSHost aims to deliver exceptional customer experiences while fostering a supportive and inclusive workplace culture. Known for its innovative approach to restaurant management and dedication to employee development, HMSHost offers career opportunities that combine leadership, operational excellence, and community engagement.

The General Manager I (GM) position at HMSHost is a crucial leadership role responsible for managing a Quick Service Restaurant (QSR) or a small cluster o... Show More

Job Requirements

Ability to manage QSR or similar complexity restaurants with documented success
Proven track record managing restaurant P&L and overall operations
Ability to lead teams, delegate tasks, and resolve multiple concurrent priorities
Familiarity or willingness to learn HMSHost systems including Kronos and Crunch Time
Ability to communicate clearly in English, read and follow instructions and policy documents
Must work varied and rotating schedule including opening, peak, and closing shifts
Adherence to federal, state, and local health and safety regulations
Ability to train managers and employees in wellness and safety protocols

Job Qualifications

Minimum 3 years of restaurant management experience with P&L responsibility
5-7 years of overall restaurant experience
Graduation from a Food Service Management or Culinary program may substitute a portion of experience
Demonstrated team management, delegation, and issue resolution skills
Knowledge of HMSHost policies, products, and operational standards or ability to acquire knowledge quickly
Strong communication skills with ability to read, comprehend, and converse effectively

Job Duties

Open and close the restaurant ensuring all closing and opening checklists are executed
Deploy staff and resources to maximize profitability and accept full P&L responsibility
Assign work tasks, prepare schedules, and ensure all shifts are covered
Provide consistent support, coaching, and encouragement to restaurant staff to achieve business goals
Interview, hire, advance, promote, or terminate associates and promote HMSHost as an employer of choice
Ensure product availability by managing orders, receiving goods, invoicing, and addressing supply chain issues
Maintain proficiency in management systems and tools, monitor and schedule equipment maintenance, and manage responses to audits

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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