Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,300.00 - $60,200.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
basic life insurance
Holiday pay
Paid Time Off
retirement savings plan
Job Description
Durham School Services, a part of Summit School Services companies, is a leading organization dedicated to delivering the highest standards of transportation safety, exceptional quality transportation, outstanding customer service, and fostering positive employee relations. The corporate headquarters is located in Warrenville, Illinois and houses essential administrative and corporate support functions. With an expansive network of 250 local customer service centers (CSCs) supported by regional operations teams throughout North America, the company is positioned as a top-tier provider in student transportation services.
The role being offered is pivotal to the company’s operations, focused on the leadership and overall performance ma... Show More
The role being offered is pivotal to the company’s operations, focused on the leadership and overall performance ma... Show More
Job Requirements
- bachelor's degree in business administration, management or related field or 10-12 years of comparable experience
- MBA preferred
- at least 3 years of supervisory experience and P&L oversight
- proven ability to meet service delivery expectations including customer and safety
- ability to travel up to 10 percent
- bilingual abilities a plus
- knowledge of risk assessment to resolve customer issues without exposing company to unnecessary risk
- knowledge of the companies, service promise, services, capabilities, policies, procedures and practices to effectively manage CSC personnel
- knowledge of customer service best practices to build strong customer relationships
- knowledge of contract administration principles and practices
- knowledge of leadership and management practices and techniques
Job Qualifications
- bachelor's degree in business administration, management or related field or equivalent experience
- MBA preferred
- at least 3 years of supervisory experience and profit and loss oversight
- proven ability to meet service delivery expectations including customer and safety
- ability to travel up to 10 percent
- bilingual abilities a plus
- knowledge of risk assessment to resolve customer issues without exposing company to unnecessary risk
- knowledge of the companies' service promise, services, capabilities, policies, procedures and practices
- knowledge of customer service best practices
- knowledge of contract administration principles and practices
- knowledge of leadership and management practices and techniques
Job Duties
- delivers overall performance and results for the CSC
- collaborates with company leaders to understand overall business goals and creates a CSC operating plan to support these objectives
- ensures the CSC is a customer-centric team focused on building strong and effective partnerships
- develops CSC plans and priorities to address resource and operational challenges guided by the Regional Manager and company policies
- communicates company values, strategies and objectives while encouraging feedback and input
- reviews budgets and develops annual operating plan business reviews
- develops short and long-range business plans to increase incremental business, revenues and margins
- directs, coaches and develops CSC staff including Operations Supervisor, Dispatcher, Router, Office Administrator, Driver Maintenance, Charter Coordinator and Safety Supervisor
- builds company image by collaborating with customers, government, community organizations and employees demonstrating ethical business practices
- creates a culture of safety while providing a high quality of service
- identifies key safety issues affecting passengers and employees and takes corrective action
- meets regularly with school district administrators to review service quality and performance
- enhances and builds on current customer relationships to ensure retention
- works with Regional Vice President and Marketing & Sales department to assist in sales process
- exhibits highest ethical best practices and personal integrity
- performs other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
OysterLink supports hiring across hospitality industries.
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