Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $72,758.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Career Development
Paid holidays
Job Description
Dunkin' Donuts, operated under HMSHost at San Jose International Airport located at 1701 Airport Boulevard, Gate A6, San Jose, CA 95131, is a renowned quick-service restaurant (QSR) brand known for its high-quality coffee and baked goods. As part of HMSHost's extensive network of airport dining services, this establishment offers travelers convenient and dependable food options, focusing on efficiency, cleanliness, and excellent customer service. HMSHost is a leader in providing exceptional culinary and retail experiences in airports, emphasizing operational excellence, employee engagement, and customer satisfaction.
The position of General Manager I (GM) is a critical leadership role within this dynamic env... Show More
The position of General Manager I (GM) is a critical leadership role within this dynamic env... Show More
Job Requirements
- Minimum three years of P&L restaurant management experience
- Five to seven years of overall restaurant industry experience
- High school diploma or equivalent
- Ability to work varied and rotating schedules including weekends and holidays
- Ability to communicate in English both orally and in writing
- Capability to manage staff and resolve conflicts
- Compliance with health and safety regulations
- Proficient in using management software and operational systems
- Ability to maintain physical stamina for standing and moving during shifts
Job Qualifications
- Documented management experience in QSR or similar restaurants
- Three years of restaurant P&L management experience
- Five to seven years of overall restaurant experience
- Team management and delegation skills
- Ability to manage multiple priorities
- Knowledge or ability to quickly learn HMSHost policies, products, and standards
- Ability to communicate effectively in English
- Graduation from a food service management or culinary program may substitute part of experience requirement
- Strong problem-solving and decision-making skills
- Ability to train and develop staff
- Familiarity with management information systems and operational tools
Job Duties
- Ensure all assistant managers and staff recognize the importance of closing the restaurant and prepare for opening
- Understand, adopt, and demonstrate defined manager behaviors that foster employee engagement
- Deploy staff and resources to maximize profitability and accept P&L responsibility
- Assign work tasks, prepare schedules, and ensure all shifts are covered
- Provide staff with consistent support, coaching, and encouragement to achieve business goals
- Interview job candidates and make hiring, termination, advancement, and promotion decisions
- Promote diversity and inclusion and ensure compliance with company policies
- Manage on-boarding and off-boarding including compliance with badging and training processes
- Monitor financial and operational reports and assign staff to meet unit goals
- Recognize staff contributions and develop motivation plans
- Champion employee engagement behaviors
- Maintain current contact information for all associates
- Ensure product availability and proper inventory management
- Oversee receiving goods, invoice processing, and vendor contact
- Maintain proficiency in management systems like MIV, Crunch Time, and Kronos
- Schedule equipment maintenance and manage repairs
- Participate in audits and minimize waste through programs including food donation
- Assess employee skills and coordinate training
- Embrace and promote new technologies
- Uphold brand standards and landlord agreements
- Develop creative strategies to boost revenue
- Manage daily activities and resolve customer and employee issues
- Implement marketing programs in compliance with brand initiatives
- Maintain safety and health standards and ensure manager accountability
- Train managers and associates in wellness check protocols and COVID-19 requirements
- Adhere to all health and safety activities as outlined in the Manager's Guide
- Work varied and rotating schedules to supervise different shifts and day parts
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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