Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,696.00 - $61,037.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
meal benefits
transportation benefits
401(k) retirement plan
Life insurance
Tuition Reimbursement
Employee assistance program
training and career growth opportunities
Referral program
Job Description
HMSHost, in partnership with Starbucks, operates within Daniel Inouye International Airport at the Diamond Head Terminal in Honolulu, HI. HMSHost is a leading provider of food and beverage services in travel venues worldwide, including airports, highways, and stadiums. Dedicated to delivering exceptional customer experiences, HMSHost partners with renowned brands like Starbucks to serve millions of customers each year. Their mission includes fostering employee engagement, operational excellence, and community involvement while maintaining high standards of quality, safety, and customer satisfaction.
This position is for a General Manager I (GM) to oversee the Starbucks store operations at Gate 11 within the... Show More
This position is for a General Manager I (GM) to oversee the Starbucks store operations at Gate 11 within the... Show More
Job Requirements
- Ability to manage quick-service restaurants or similar types
- Minimum three years of P&L responsibility for restaurants
- Five to seven years overall restaurant experience
- Graduation from relevant management or culinary program preferred
- Ability to speak, read, and understand company policies and menus
- Demonstrated leadership and team management skills
- Compliance with health and safety regulations
- Willingness to work varied and rotating shifts including opening and closing
- Must operate under administrative and executive exemptions
- Strong problem-solving and decision-making skills
Job Qualifications
- Documented and demonstrated skills managing similar restaurant types (QSR, casual dining, full service)
- Minimum of three years of restaurant P&L management experience
- Overall 5-7 years of relevant restaurant experience
- Graduation from food service management or culinary program may substitute for experience
- Effective team management, delegation, and issue resolution skills
- Ability to manage multiple concurrent priorities
- Knowledge of HMSHost policies, products, services, quality, equipment, and operational standards
- Strong communication skills including reading, writing, and conversation
Job Duties
- Ensure all assistant managers and staff recognize the importance of closing and opening the restaurant
- Hold shift managers accountable for executing closing and opening checklists
- Deploy staff and resources to maximize profitability
- Assign work tasks and prepare schedules covering all shifts
- Provide coaching and support to restaurant staff
- Interview, hire, terminate, promote, and manage restaurant associates
- Promote diversity and inclusion philosophies within the restaurant
- Oversee onboarding and offboarding and ensure compliance with badging and training requirements
- Monitor financial and operational reports to meet unit goals
- Recognize staff contributions and implement recognition initiatives
- Train and champion employee engagement behaviors
- Ensure accurate contact information for all associates
- Ensure daily orders are prepared and stocked appropriately
- Manage receiving, invoice processing, and vendor contact for supply chain issues
- Maintain proficiency in management systems like MIV, Crunch Time, and Kronos
- Schedule routine equipment service and repairs
- Manage audit responses
- Minimize waste and participate in food donation programs
- Assess associate skill levels and coordinate training
- Inspire adoption of new technology
- Maintain working knowledge of brand standards and tenant agreements
- Develop strategies to increase revenue
- Manage day-to-day activities of restaurant associates
- Resolve customer and staff issues and escalate when necessary
- Implement marketing programs and comply with promotional activities
- Maintain an understanding of all sanitary, safety, and health standards
- Hold managers accountable for safety compliance
- Train on wellness check protocols and COVID-19 requirements
- Perform health and safety activities as outlined in company guidelines
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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