Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $104,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
basic life insurance
Holiday pay
Paid Time Off
retirement savings plan
Job Description
Summit School Services is a leading transportation service provider committed to delivering the highest level of safety, quality transportation, outstanding customer service, and positive employee relations. With its corporate headquarters in Warrenville, Illinois, the company operates over 250 local Customer Service Centers (CSCs) across North America. These centers are supported by regional operations teams that ensure smooth and efficient service tailored to meet community and customer needs. Summit School Services focuses on fostering a customer-centric culture that emphasizes strong partnerships, ethical business practices, and a commitment to safeguarding children and passengers with a zero-tolerance policy for misconduct. The company is... Show More
Job Requirements
- Bachelor's degree in business administration, management or related field or 10-12 years of comparable experience
- MBA preferred
- At least 3 years of supervisory experience and profit and loss oversight
- Proven ability to meet service delivery expectations including customer and safety
- Ability to travel up to 10 percent
- Bi-lingual abilities a plus
- Knowledge of risk assessment to resolve customer issues which do not expose the company to unnecessary risk
- Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices to effectively manage CSC personnel
- Knowledge of customer service best practices to build strong customer relationships
- Knowledge of contract administration principles and practices to develop contractual agreements and or requests for proposal documents
- Knowledge of leadership and management practices and techniques
Job Qualifications
- Bachelor's degree in business administration, management or related field or 10-12 years of comparable experience
- MBA preferred
- At least 3 years of supervisory experience and P&L oversight
- Proven ability to meet service delivery expectations including customer and safety
- Bi-lingual abilities a plus
- Knowledge of risk assessment to resolve customer issues without exposing the company to unnecessary risk
- Knowledge of company service promise, services, capabilities, policies, procedures and practices to manage CSC personnel
- Knowledge of customer service best practices to build strong customer relationships
- Knowledge of contract administration principles and practices to develop contractual agreements and Requests for Proposal documents
- Knowledge of leadership and management practices and techniques
Job Duties
- Delivers overall performance and results for the CSC
- Collaborates with company leaders to understand overall business goals and create a CSC operating plan to support these objectives
- Ensures the CSC is a customer-centric team focused on building strong and effective partnerships
- Develops CSC plans and priorities to address resource and operational challenges as guided by Regional Manager and company standard operating procedures and policies
- Communicates company values, strategies and objectives to share information and encourage feedback
- Reviews budgets and develops the annual operating plan business review
- Develops short and long-range business plans to increase incremental business, revenues and margins
- Directs, coaches and develops CSC staff including Operations Supervisor, Dispatcher, Router, Office Administrator, Driver Maintenance, Charter Coordinator and Safety Supervisor
- Builds company image by collaborating with customers, government, community organizations, and employees while demonstrating strong and ethical business practices
- Creates a culture of safety while providing a high quality of service
- Identifies key safety issues affecting the safety of passengers and employees and takes corrective action
- Meets regularly with school district administrators to review service quality and performance
- Enhances and builds on current customer relationships to ensure customer retention
- Works with Regional Vice President and Marketing and Sales department in gathering data and assisting in the sales process
- Exhibits the highest ethical best practices and personal integrity
- Shares concerns about suspicious or inappropriate behavior with supervisor or manager
- Performs other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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