Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,076.00 - $65,638.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Employee assistance program
Job Description
Starbucks operated by HMSHost at Portland International Jetport is a dynamic hospitality establishment located in the Main Terminal, Gate A06, at 1001 Westbrook Street, Portland, ME 04102. HMSHost is a leading provider of food and beverage services for travelers across North America, dedicated to delivering exceptional customer experiences in high-traffic transportation venues. Starbucks, as a globally recognized coffeehouse brand, continues to attract a diverse range of customers seeking quality beverages and food in a comfortable and friendly environment. HMSHost underlines its commitment to excellence and customer satisfaction through meticulous management of its outlets, including the Starbucks location at Portland International... Show More
Job Requirements
- 3-5 or more years of supervisory or management experience in airline lounge or multi-unit food and beverage operations
- demonstrated team management and delegation abilities
- knowledge of HMSHost policies
- ability to read, speak and comprehend instructions and correspondence
- comfortable conversing with diverse individuals
Job Qualifications
- Supervisor or unit-level manager experience in high volume airline lounge or multi-unit food and beverage operations
- knowledge of HMSHost policies and operational standards
- team management and issue resolution skills
- ability to multi-task
- strong communication skills
Job Duties
- Manage day to day activities of associates and assign responsibilities to ensure lounge is open and staffed appropriately
- ensure exceptional food, service, ambiance and overall customer and associate satisfaction
- monitor guest interactions and ensure proper training of staff according to standards
- ensure all products are prepared and presented according to airline and company standards
- monitor and manage operational results to maximize satisfaction and financial results
- maintain quality control records and ensure compliance with policies
- maintain effective communication and positive associate relations including hiring, training and performance management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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