Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $190,000.00 - $254,000.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k with match
Life insurance
Paid Time Off
Employee Discounts
Job Description
Bahia Resort Hotel, established in 1953, has long been a premier hospitality destination in San Diego. Nestled on a picturesque fourteen-acre peninsula in Mission Bay, this expansive 314-room beachside resort offers guests an exceptional escape to experience the beauty and vibrancy of America’s Finest City. Owned and operated by Evans Hotels, LLC, a family-owned business, the Bahia Resort Hotel prides itself on its rich tradition of quality service, community involvement, and employee well-being. Evans Hotels emphasizes nurturing its workforce through comprehensive programs aimed at both professional growth and personal development. Employees benefit from hands-on leadership training, frequent recognition events, and... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field
- minimum ten years of hospitality management experience
- strong technical knowledge of property management and financial systems
- proven leadership in managing large, diverse teams
- excellent communication and interpersonal skills
- ability to respond to guest concerns professionally
- availability to work flexible hours including weekends and holidays
- experience in full-service hotel operations
- ability to foster a positive work culture correlated with company values
- capability to oversee multi-departmental functions
- fluency in Spanish preferred
- compliance with state and municipal labor codes
Job Qualifications
- Bachelor's degree (B.A.) from four-year college or university required, Hospitality management preferred
- minimum ten years of experience in hospitality management required
- technical knowledge of hotel property management, yield management systems, and financial/accounting systems
- prior working knowledge of full-service guest service standards and procedures required
- previous experience working in four or five diamond properties preferred
- experience managing relationships with outside vendors, entities, partners and government officials, and agencies
- must be able to supervise a large diverse, multi-departmental team of approximately 322 employees with varied objectives, job functions, and work styles
- must be able to motivate, correct, coach, develop, and train employees to achieve company objectives as a high-functioning team
- ability to read, analyze, and interpret standard scientific and technical journals, financial reports, and legal documents
- ability to respond to common inquiries or complaints from customers, regulatory agencies, or business community members
- ability to write speeches and articles for publication that conform to prescribed style and format
- ability to effectively present information to top management, public groups, and boards of directors
- ability to speak/write Spanish effectively is preferred
- exceptional customer service and interpersonal skills
- open availability, including weekends, nights, and holidays
- the following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.
Job Duties
- Coordinate, direct, and manage day-to-day hotel operations directly or by delegation to subordinate supervisors
- motivate associates to exceed guest expectations and passionately uphold and elevate a positive work environment by developing a culture where the guest experience comes first
- support and communicate company goals and initiatives, promote company programs, and act as an ambassador of the company
- direct all aspects of the operation, including, but not limited to the Rooms, Housekeeping, Laundry, Security, Engineering, Groundskeeping, and the Food and Beverage departments
- provide input and execute the development, implementation, and measurement of guest service standards consistent with the company's core service standards
- respond to customer service interactions in a professional and timely manner, achieving positive resolutions to guest concerns
- support and motivate the Sales, Catering, and Revenue teams at the property level
- work with revenue management and implement necessary rate changes to maximize room revenue
- closely monitor occupancy, rates, and demand forecasts
- and make recommendations concerning current and future rate
- participate in the development of marketing strategies aimed at increasing volume and market share and investigate potential opportunities for revenue optimization
- responsible for designing, directing, and implementing guest resort activities on a seasonal basis that drive guest experience and engagement
- ensure hotel operations are functioning within the financial parameters established by the company
- monitor property expenditures, prepare justifications for budget variations, and project increases for projects
- coordinate annual revenue and occupancy forecasting
- ensure all accounting and financial policies and procedures are supported and fully maintained at the property
- lead with an employee-centric mindset that values our associates
- hire qualified associates
- assemble skilled and cohesive teams, manage individual and group performance, provide developmental opportunities, and promote teamwork and cooperation
- ensure a safe working environment for guests and associates
- create a positive work environment
- ensure training and development programs are supported and executed
- ensure compliance with company policies and legal requirements for all employees
- performs additional duties and responsibilities as directed by the leadership team
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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