Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $190,000.00 - $254,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k with match
Life insurance
Paid Time Off
Employee Discounts
Job Description
Bahia Resort Hotel, established in 1953, is a distinguished hospitality leader located in San Diego, California. Nestled on a picturesque fourteen-acre peninsula in Mission Bay, this 314-room resort offers guests a unique beachside retreat to experience the vibrant culture and scenic beauty of America's Finest City. Over the decades, Bahia Resort Hotel has cultivated a reputation for providing exceptional service, comfortable accommodations, and a memorable resort experience for visitors. The hotel is owned and operated by Evans Hotels, LLC, a family-owned business dedicated to fostering a supportive and enriching environment for its employees. Evans Hotels emphasizes professional development through various... Show More
Job Requirements
- Bachelor's degree required
- Minimum ten years of hospitality management experience required
- Proficiency with property management systems and financial accounting software
- Ability to supervise and lead a large, multi-departmental team
- Strong customer service and communication skills
- Ability to develop and implement guest service standards
- Availability to work flexible hours including weekends and holidays
- Ability to manage vendor and partner relationships
- Spanish language skills preferred
Job Qualifications
- Bachelor's degree from four-year college or university required, Hospitality management preferred
- Minimum ten years of experience in hospitality management required
- Technical knowledge of hotel property management, yield management systems, and financial/accounting systems
- Prior working knowledge of full-service guest service standards and procedures required
- Previous experience working in four or five diamond properties preferred
- Experience managing relationships with outside vendors, entities, partners, government officials, and agencies
- Must be able to supervise a large diverse multi-departmental team of approximately 322 employees
- Must be able to motivate, correct, coach, develop, and train employees to achieve company objectives
- Ability to read, analyze, and interpret standard scientific and technical journals, financial reports, and legal documents
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or business community members
- Ability to write speeches and articles for publication
- Ability to effectively present information to top management, public groups, and boards of directors
- Ability to speak/write Spanish effectively is preferred
- Exceptional customer service and interpersonal skills
- Open availability including weekends, nights, and holidays
Job Duties
- Coordinate, direct, and manage day-to-day hotel operations directly or by delegation to subordinate supervisors
- Motivate associates to exceed guest expectations and passionately uphold and elevate a positive work environment
- Support and communicate company goals and initiatives, promote company programs, and act as an ambassador of the company
- Direct all aspects of the operation including Rooms, Housekeeping, Laundry, Security, Engineering, Groundskeeping, and Food and Beverage departments
- Provide input and execute the development, implementation, and measurement of guest service standards consistent with the company's core service standards
- Respond to customer service interactions professionally and timely, achieving positive resolutions to guest concerns
- Support and motivate the Sales, Catering, and Revenue teams at the property level
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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