General Manager-Hotel

Kimpton Hotels & Restaurants is a renowned boutique hotel brand born from a vision to create heartfelt, human connections in the hospitality industry. Founded in San Francisco, Kimpton revolutionized the boutique hotel experience by establishing a warm and inviting environment where guests and employees alike can connect authentically. Since its inception in 1981, Kimpton has been steadfast in its mission to go beyond traditional hospitality by fostering genuine interactions that improve the lives of guests, coworkers, owners, and the communities the brand serves. This dedication creates a thriving workplace culture that values creativity, diversity, and the distinct personalities of every employee, encouraging them to bring their true selves to work and shine in their roles.

As an innovative boutique hotel company, Kimpton emphasizes a lively and empowering atmosphere that balances entrepreneurial spirit with a commitment to exceptional service. Employees are empowered to lead themselves and take initiative, contributing to a work environment that is quirky, unique, and welcoming to individuals from all backgrounds. This inclusive culture is integral to delivering the high standards and memorable experiences that guests expect from Kimpton properties globally.

The General Manager role at Kimpton is pivotal in maintaining the hotel’s reputation for excellence while also driving financial success. This full-time position offers a competitive salary range between $215,000 and $250,000, reflecting the importance of leadership in shaping the guest experience and operational performance. The General Manager is responsible for maximizing hotel profitability by ensuring superior guest satisfaction and fostering a positive and collaborative work environment for all employees. They serve as the heart of Kimpton's core values, leading teamwork efforts and performance initiatives that sustain the hotel’s esteemed standing.

In this leadership capacity, the General Manager will develop, implement, and monitor comprehensive sales and marketing strategies to optimize occupancy and average daily rates. Collaborating closely with ownership, the General Manager directs business growth projects and plays a key role in guest satisfaction and resolution processes. They also maintain robust cross-functional relationships with other hotel departments such as the restaurant and spa to promote overall property success. Protecting and enhancing hotel assets falls under their purview through targeted maintenance, security, and housekeeping programs, alongside capital budget management.

Financial acumen is crucial since the General Manager oversees the timely preparation of period-end financial statements, controls for accurate accounting, and coordinates forecasting and expense planning. The role includes approving operating expenses and taking part in community engagement through networking and industry events. Managing the performance of department heads—from reservations and front office to sales, marketing, and people and culture—is critical. This involves recruiting, training, performance appraisal, and employee retention efforts to maintain a motivated and productive team.

Kimpton values diversity as a core element of its workplace, welcoming individuals of various races, ethnicities, genders, physical abilities, ages, religions, sexual orientations, and lifestyles. The organization promotes a culture that celebrates differences and inclusivity, recognizing that diverse perspectives fuel creativity and enhance guest experiences. Prospective candidates will find an environment where they can grow personally and professionally while contributing meaningfully to a company that believes in making a difference in people’s lives through heartfelt hospitality. Join Kimpton as General Manager and be part of something exceptional where your leadership truly matters.