Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,700.00 - $96,500.00
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Our client is a well-established full-service hotel committed to delivering exceptional hospitality experiences to guests from around the world. This hotel prides itself on maintaining high standards of service across its multiple outlets, including guest rooms, food and beverage operations, and event spaces. As a reputable leader in the hospitality industry, the hotel emphasizes a culture of excellence, professionalism, and guest satisfaction while fostering a collaborative and supportive environment for its staff. The establishment caters to a diverse clientele, ranging from business travelers to tourists, ensuring every stay is memorable and meets the highest industry standards.
The General Ma... Show More
The General Ma... Show More
Job Requirements
- Bachelor's degree in hotel management or related business field preferred
- minimum 3 years' experience in rooms and/or food and beverage functions
- strong business communication skills verbal and written
- strong presentation skills and ability to lead team at leadership and hourly level
- knowledge of federal, state and local employment laws and regulations
- high work ethic and self-initiative
- strong computer skills in microsoft suite
- some travel may be required
- regular attendance according to established guidelines
- proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
- professional image as perceived by subordinates, peers, superiors, guests and community
- must possess basic computational ability
- focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- maintain calm and professional demeanor in sometimes high pressure situations
- ability to converse calmly with upset associates, superiors and guests in intense emotional situations
- ability to participate in and lead departmental and/or hotel team meetings
Job Qualifications
- Bachelor's degree in Hotel Management or related business field preferred
- minimum 3 years' experience in Rooms and/or Food & Beverage functions
- strong business communication skills verbal and written
- strong presentation skills and ability to lead team at leadership and hourly level
- knowledge of federal, state and local employment laws and regulations
- high work ethic and self-initiative
- strong computer skills in Microsoft Suite
Job Duties
- Practice a culture of guest service in all you do
- promote courtesy, goodwill, and a positive attitude in each and every encounter
- anticipate guest needs, respond promptly, and acknowledge all guests, maintaining positive guest relations at all times
- resolve guest complaints, ensuring guest satisfaction in each interaction
- coordinate special programs, functions and incentives to improve guest service
- work in a cooperative and friendly manner with fellow associates
- effectively lead the Executive Committee to reach the goals of the property
- develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR
- ensure the property is compliant in all departments, growing the business year over year
- ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue
- coach and develop leaders to exceed performance expectations
OysterLink lists restaurant, hotel, and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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