Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Job Description
The hiring organization is a distinguished hotel that prides itself on delivering exceptional hospitality and guest experiences. As a reputable establishment in the hospitality industry, the hotel operates not only its accommodation services but also multiple outlets including food and beverage, sales, engineering, human resources, and accounting departments. With a commitment to excellence and a dedication to upholding company standards, this hotel stands out as a leader in providing high-quality services that cater to diverse guest needs, ensuring an enjoyable and seamless stay for every visitor.
The General Manager role is a pivotal leadership position within this dynamic hotel envi... Show More
The General Manager role is a pivotal leadership position within this dynamic hotel envi... Show More
Job Requirements
- bachelor's degree in hotel management or related business field preferred
- minimum 3 years' experience in rooms and/or food & beverage functions
- strong business communication skills verbal and written
- high work ethic and self-initiative
- strong computer skills in Microsoft Suite
- some travel may be required
- regular attendance according to established guidelines
- proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
- professional image as perceived by subordinates, peers, superiors, guests and community
- must possess basic computational ability
- focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- maintain calm and professional demeanor in sometimes high pressure situations
Job Qualifications
- bachelor's degree in hotel management or related business field preferred
- minimum 3 years' experience in rooms and/or food & beverage functions
- strong business communication skills verbal and written
- strong presentation skills and ability to lead team at leadership and hourly level
- knowledge of federal, state and local employment laws and regulations
- high work ethic and self-initiative
- strong computer skills in Microsoft Suite
- proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
- professional image as perceived by subordinates, peers, superiors, guests and community
- must possess basic computational ability
- ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- maintain calm and professional demeanor in sometimes high pressure situations
- ability to converse calmly with upset associates, superiors and guests in intense emotional situations
- ability to participate in and lead departmental and/or hotel team meetings
Job Duties
- practice a culture of guest service in all you do
- promote courtesy, goodwill and a positive attitude in each and every encounter
- anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
- resolve guest complaints, ensuring guest satisfaction in each interaction
- coordinate special programs, functions and incentives to improve guest service
- work in a cooperative and friendly manner with fellow associates
- effectively lead the Executive Committee to reach the goals of the property
- develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR
- ensure the property is compliant in all departments, growing the business year over year
- ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue
- coach and develop leaders to exceed performance expectations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Restaurants and hotels use OysterLink to hire.
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