General Manager (GM)

Job Overview

briefcase

Employment Type

Full-time
clock

Work Schedule

Flexible
Weekend Shifts
Night Shifts
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Flexible Schedule
Career Development

Job Description

Dave's Hot Chicken is a dynamic and fast-growing restaurant brand founded by best friends Dave Kopushyan, Arman Oganesyan, and Tommy and Gary Rubenyan. Originating from a humble hot chicken stand in an East Hollywood parking lot, the restaurant has grown into a beloved name known for its signature hot chicken dishes that range from mild to extremely spicy "The Reaper". Each piece of chicken is crafted to be juicy, tender, and bursting with flavor, drawing customers from all over and cultivating a passionate fan base. From its early days generating buzz on social media, to now operating multiple locations, Dave's... Show More

Job Requirements

  • Current student or high school diploma/GED preferred
  • must be at least 18 years old and fluent in English
  • previous Assistant General Manager/Assistant Manager experience
  • certified in all stations as an Assistant Manager following the DHC Training Program
  • flexibility to work nights, weekends, holidays, opening and closing shifts
  • ability to stand for long periods of time and work in a fast-paced environment
  • ability to bend and stoop and lift 50 - 75 lbs. comfortably
  • ability to work in close quarters and around heat
  • positive attitude while conducting any and all duties
  • commitment to guest satisfaction
  • effective communicator with co-workers and the restaurant management team
  • excellent organization, planning, time management, delegation, and problem-solving skills
  • strong attention to detail and ability to multitask
  • confident, proactive, and willing to take on challenges
  • must have reliable transportation to work, a valid driver's license
  • must have telephone or other reliable method of communicating with restaurant management team and co-workers

Job Qualifications

  • Current student or high school diploma/GED preferred
  • must be at least 18 years old and fluent in English
  • previous Assistant General Manager/Assistant Manager experience
  • certified in all stations as an Assistant Manager following the DHC Training Program
  • flexibility to work nights, weekends, holidays, opening and closing shifts
  • ability to stand for long periods of time and work in a fast-paced environment
  • ability to bend and stoop and lift 50 - 75 lbs. comfortably
  • ability to work in close quarters and around heat
  • positive attitude while conducting any and all duties
  • commitment to guest satisfaction
  • effective communicator with co-workers and the restaurant management team
  • excellent organization, planning, time management, delegation, and problem-solving skills
  • strong attention to detail and ability to multitask
  • confident, proactive, and willing to take on challenges

Job Duties

  • Supervises and trains restaurant-level employees, ensuring compliance with brand standards and labor laws
  • manages staffing levels, recruits talent, and develops internal candidates for management positions
  • treats employees with respect, recognizes their contributions, and holds them accountable for delivering excellent service and food quality
  • maintains brand image through cleanliness, maintenance, and adherence to food safety requirements
  • analyzes operational and financial performance, identifies trends, and implements action plans for long-term sales growth
  • ensures all cash handling procedures are followed within the store
  • considers cost/benefit impact of financial decisions, monitors costs, and adheres to budget goals
  • demonstrates self-awareness, motivates others, and fosters a supportive environment for team members
  • plans and executes shift operations efficiently, emphasizing cost control and teamwork
  • leads with empathy and fairness, identifying and developing talent for future roles
  • coordinates restaurant operations, including staffing, inventory management, and administrative duties
  • focuses on continuous improvement, reviews practices, and resolves guest concerns promptly
  • interacts with guests, responds to inquiries and complaints, ensuring positive resolution and guest recovery
  • understands the impact of job responsibilities on guests, team, and restaurant operations
  • ensures adherence to brand standards for service, food quality, and safety
  • motivates and trains team members, ensuring compliance with safety and quality standards while maintaining a safe environment for guests and team members
  • other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location