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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $70,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401k with employer match
Monthly bonus opportunities
Job Description
The hiring establishment is a renowned indoor family entertainment park located in the Grand Rapids, MI area. Known for delivering fun, safe, and memorable experiences for families, this venue attracts high volumes of guests and features various attractions that cater to all age groups. The company is deeply committed to maintaining high standards in guest service, safety protocols, and operational excellence, ensuring that every visitor has a remarkable experience every time they visit. The park thrives on its dynamic environment and team spirit, emphasizing innovation, customer satisfaction, and community engagement.
This General Manager role is designed for a highly ex... Show More
This General Manager role is designed for a highly ex... Show More
Job Requirements
- Five or more years of leadership experience in a fast paced customer facing environment
- experience managing teams, schedules, labor, guest issues and daily operations
- strong preference for family entertainment, amusement, fast food, retail, hospitality or high volume restaurant experience
- ability to lead from the floor, build team culture and hold staff accountable
- comfortable working weekends, holidays and peak business hours
Job Qualifications
- Five or more years of leadership experience in a fast paced customer facing environment
- experience managing teams, schedules, labor, guest issues and daily operations
- strong preference for family entertainment, amusement, fast food, retail, hospitality or high volume restaurant experience
- ability to lead from the floor, build team culture and hold staff accountable
- strong communication, problem solving and leadership skills
- comfortable working weekends, holidays and peak business hours
Job Duties
- Lead daily park operations with a strong focus on safety, guest experience and team accountability
- hire, train, coach and develop a high performing team
- drive revenue, attendance, labor management and profitability
- oversee scheduling, staffing, facility readiness and day to day execution
- maintain strong standards around cleanliness, safety, customer service and operational consistency
- partner with leadership on promotions, events and local business growth
- be present during peak times including weekends, holidays and high traffic periods
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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