General Manager, FSH | Full-Time | CFG Bank Arena

Baltimore, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Salary

Rate:

Range $115,000.00 - $120,000.00

Work Schedule

Standard Hours

Benefits

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

Health Insurance

Job Description

Oak View Group is a leading global sports and entertainment company dedicated to managing and operating venues, events, and premium services with efficiency and professionalism. Known for its innovative approach to venue management, Oak View Group focuses on providing top-tier experiences for guests and partners while maintaining strict compliance with all regulatory standards. Their portfolio includes some of the most renowned arenas, stadiums, and entertainment venues, where they offer comprehensive food and beverage services, concessions, and premium hospitality solutions. The company fosters a culture of excellence, integrity, and teamwork, ensuring that every event and operation runs smoothly and profitably. Oak... Show More

Job Requirements

MA or MS degree
Minimum 5 years management experience in food-related or concessions industry
Concessions Manager Certificate from the National Association of Concessionaires
Nationally recognized food service sanitation training certification
Ability to communicate clearly and professionally
Ability to make quick business and operations decisions
Ability to read, write and speak English
Proficient with Microsoft Office and POS systems
Ability to work well in team-oriented fast-paced environments
Knowledge of venue concessions operations
Valid Food Handlers certificate and Alcohol Service Permit if required
Knowledge of sanitation, food preparation, alcohol policies and safety standards
Ability to perform basic and complex math
Accurate cash handling skills
High integrity and professionalism
Ability to work independently
Union environment experience required
Experience in arena or stadium preferred
Accounting knowledge preferred

Job Qualifications

MA or MS degree
BA or BS with business-related major
Minimum 5 years management experience in food-related or concessions industry
Concessions Manager Certificate from the National Association of Concessionaires
Nationally recognized, advanced food service sanitation training course certification
Ability to communicate clearly, professionally and courteously with employees, co-workers, volunteers, management staff and guests
Ability to make sound business and operations decisions quickly and under pressure
Ability to speak, read, and write English
Solid working knowledge of Microsoft Office, POS systems, and timekeeping systems
Ability to work well in a team-oriented, fast-paced, event-driven environment
Thorough knowledge of concessions and premium services locations and operations
Valid Food Handlers certificate and Alcohol Service Permit if required
Knowledge of sanitation requirements, food preparation guidelines, alcohol policies, safety standards relevant to venue operations
Ability to calculate basic and complex math functions
Ability to handle cash accurately and responsibly
Consistently adhere to highest standards of integrity, professionalism, ethics and confidentiality
Ability to work independently with little direction
Experience working in a Union environment
Experience in fast paced arena or stadium preferred
Accounting minor or credits preferred

Job Duties

Ensure legal, efficient, professional and profitable operation of the assigned venue
Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements
Final decision-maker on equipment purchases and leases
Conflict resolution
last-resort mediation
arbitration and labor negotiations when applicable
Author, review and amend policies and procedures as required
Author and amend contracts
authorize terms
Oversee scheduling and labor allocation
Analyze ticket sales in relation to anticipating staffing needs, target market demographics
determine and project point-of sale to guest ratio
Evaluate recent historical sales and purchasing data for identifying purchasing patterns and accurate cost of goods
Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location
Directs and assists managers in preparing and attaining future goals
Provides each director or manager with proper direction and follows up on all assignments
Inspect the operation regularly to ensure established quality standards are maintained
Prepare required reports accurately and submit on time, follow up with department heads to ensure their reporting is completed within the same guidelines
Develop an effective management team
Give managers clear direction and provide necessary assistance for them to perform their work
Evaluate each manager's performance and recommend improvements
Review and assist in menu and marketing plan development with appropriate departments
Establish and maintain relationships with show managers, suppliers, vendors and the public to project the venue positively
Perform other duties assigned by District General Manager

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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