Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Job Description
Tempo by Hilton and Homewood Suites represent two distinct yet complementary brands within the Hilton portfolio, known for their dedication to offering quality accommodations and exceptional guest experiences. Tempo by Hilton is a lifestyle-focused brand emphasizing wellness and thoughtfully designed spaces catering to the modern traveler seeking balance and productivity. Homewood Suites, in contrast, specializes in extended-stay hospitality, providing spacious suites and home-like comfort ideal for long-term guests. This dual-brand property offers a unique opportunity for guests to experience a blend of energy and relaxation within a single location. The property is independently owned and operated by a franchisee, ensuring a localized management approach tailored to its market while upholding Hilton's global standards and reputation.
The General Manager role at this dual-brand hotel is a pivotal leadership position focused on operational excellence, guest satisfaction, and financial performance across both Tempo by Hilton and Homewood Suites. This position demands an innovative, hands-on leader who can seamlessly manage the complexities of two distinctive brands under one roof, ensuring a consistent, high-quality guest experience that aligns with each brand's identity and standards. The General Manager is responsible for fostering a culture of collaboration and accountability among staff, mentoring and retaining a high-performing leadership team, and maintaining a visible presence in daily operations. Success in this role requires strategic thinking, financial expertise with full profit and loss responsibility, and the ability to drive sales and revenue strategies in partnership with the sales team.
The ideal candidate is an out-of-the-box thinker who thrives in a dynamic environment, adept at balancing strategic planning with hands-on operational involvement. They will champion Hilton brand standards while innovatively tailoring services to reflect the unique characteristics of both brands, ensuring the property stands out in the competitive hospitality market. Monitoring guest satisfaction metrics, managing online reputation, and implementing service recovery processes are key components of the role, as is driving efficiency and operational compliance. The General Manager will also oversee all departments, including Front Office, Housekeeping, Engineering, and Sales, preparing the property for brand audits and maintaining high-quality assurance standards.
Strong leadership skills are essential, including emotional intelligence, an entrepreneurial mindset, and the ability to make decisive yet collaborative decisions. The General Manager must be detail-oriented, data-driven, and guest-centric, promoting an inclusive and engaged workplace culture aligned with company values. Adaptability and resilience are critical in this fast-paced, evolving environment, paired with a high level of integrity and ownership mentality. This role offers a competitive package and a unique chance to lead a flagship property that combines the vibrant energy of Tempo by Hilton with the welcoming comfort of Homewood Suites, driving business success and guest loyalty in equal measure.
The General Manager role at this dual-brand hotel is a pivotal leadership position focused on operational excellence, guest satisfaction, and financial performance across both Tempo by Hilton and Homewood Suites. This position demands an innovative, hands-on leader who can seamlessly manage the complexities of two distinctive brands under one roof, ensuring a consistent, high-quality guest experience that aligns with each brand's identity and standards. The General Manager is responsible for fostering a culture of collaboration and accountability among staff, mentoring and retaining a high-performing leadership team, and maintaining a visible presence in daily operations. Success in this role requires strategic thinking, financial expertise with full profit and loss responsibility, and the ability to drive sales and revenue strategies in partnership with the sales team.
The ideal candidate is an out-of-the-box thinker who thrives in a dynamic environment, adept at balancing strategic planning with hands-on operational involvement. They will champion Hilton brand standards while innovatively tailoring services to reflect the unique characteristics of both brands, ensuring the property stands out in the competitive hospitality market. Monitoring guest satisfaction metrics, managing online reputation, and implementing service recovery processes are key components of the role, as is driving efficiency and operational compliance. The General Manager will also oversee all departments, including Front Office, Housekeeping, Engineering, and Sales, preparing the property for brand audits and maintaining high-quality assurance standards.
Strong leadership skills are essential, including emotional intelligence, an entrepreneurial mindset, and the ability to make decisive yet collaborative decisions. The General Manager must be detail-oriented, data-driven, and guest-centric, promoting an inclusive and engaged workplace culture aligned with company values. Adaptability and resilience are critical in this fast-paced, evolving environment, paired with a high level of integrity and ownership mentality. This role offers a competitive package and a unique chance to lead a flagship property that combines the vibrant energy of Tempo by Hilton with the welcoming comfort of Homewood Suites, driving business success and guest loyalty in equal measure.
Job Requirements
- Education in hospitality management or related field preferred
- Minimum 5 years of general manager experience in hotel operations
- Experience managing dual-brand or multi-brand hotel properties
- Strong knowledge of Hilton brand standards
- Proven ability to manage P&L and budgets effectively
- Excellent leadership and interpersonal skills
- Ability to work a flexible schedule including weekends and holidays
- High proficiency in financial software and property management systems
- Exceptional problem-solving and organizational skills
- Valid driver’s license and reliable transportation
Job Qualifications
- Proven leadership experience in full-service or select-service hotels (dual-brand experience preferred)
- Lifestyle hotel experience preferred
- Pre-opening experience
- Strong financial literacy and P&L management expertise
- Demonstrated success in sales support and revenue growth
- Exceptional communication and team-building skills
- Track record of improving guest satisfaction scores
- Ability to balance strategic planning with hands-on operational involvement
- Entrepreneurial mindset with creative problem-solving ability
- Detail-oriented with a passion for operational excellence
- Decisive yet collaborative decision-maker
- Emotionally intelligent leader who builds trust and accountability
- Data-driven while remaining guest-centric
- Adaptable and resilient in a fast-paced, evolving environment
- High integrity and ownership mentality
Job Duties
- Foster a culture of collaboration, accountability, and service excellence across all departments
- Build, mentor, and retain a high-performing leadership team
- Lead by example with a visible, hands-on presence in daily operations
- Champion Hilton brand standards while tailoring service delivery to each brand’s identity
- Promote an inclusive, engaged workplace culture aligned with company values
- Drive consistently exceptional guest experience across both brands
- Monitor guest satisfaction metrics, online reputation scores, and service recovery performance
- Ensure operational details from cleanliness to service touchpoints meet or exceed brand expectations
- Develop innovative service initiatives that differentiate the property in the market
- Demonstrate strong business acumen with full P&L responsibility
- Develop and execute annual budgets and forecasts
- Optimize revenue performance through collaboration with revenue management
- Control costs, manage labor efficiently, and protect GOP margins
- Analyze financial performance and implement corrective strategies when needed
- Partner closely with the sales team to drive top-line revenue
- Support strategic business development efforts in corporate, group, and extended-stay segments
- Maintain strong relationships within the local community and market
- Identify creative revenue opportunities across both brands
- Ensure compliance with Hilton brand standards, safety protocols, and regulatory requirements
- Oversee all operational departments including Front Office, Housekeeping, Engineering, and Sales
- Drive efficiency while maintaining high service quality
- Prepare the property for brand audits and maintain strong QA performance
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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