Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $69,000.00 - $120,000.00
Work Schedule
Standard Hours
Benefits
vacation
health benefits
Performance based bonus
Relocation assistance
Job Description
The Ramada Plaza Resort and Suites on International Drive in Orlando, Florida, is a franchised location under the globally recognized Ramada by Wyndham brand. This establishment has built a reputation for providing comfortable accommodation with a range of amenities designed to cater to both leisure and business travelers. As part of the Wyndham Hotels and Resorts family, the Orlando property benefits from a global network of resources and support, while maintaining independent operational control as a franchise. With its prime location near Orlando's major attractions, the resort serves a diverse clientele seeking quality service and convenient access to entertainment, dining,... Show More
Job Requirements
- Three years experience as General Manager in upper midscale hotel or five years as Assistant General Manager
- Valid U.S. work authorization
- Passionate and driven individual
- Strong communication and writing skills
- Ability to work well under pressure
Job Qualifications
- Minimum three years experience as General Manager in upper midscale hotel
- Five years experience as Assistant General Manager
- Valid U.S. work authorization
- Strong leadership and team-building skills
- Excellent oral and written communication skills
- Experience with revenue management and budget forecasting
- Ability to manage guest service and resolve complaints effectively
- Knowledge of human resources policies and payroll administration
- Demonstrated ability to maintain property quality and asset protection
Job Duties
- Provide the Revenue Management Department with market analysis and local event forecasts
- Support sales efforts as directed by management and corporate sales
- Train front desk staff on selling techniques and promotions
- Provide input to the annual budget forecasting expenses and labor costs
- Manage costs by scheduling labor according to staffing guidelines and controlling expenses
- Train staff on guest service procedures and handling dissatisfied guests
- Personally handle difficult guest situations and respond to guest complaints
- Recruit, select, train, and manage employees to achieve revenue and profit goals
- Administer company policies related to human resources and payroll
- Train and develop management candidates
- Conduct business professionally adhering to company policies and ethics
- Maintain the physical condition of the hotel according to quality standards
- Oversee preventative maintenance and quick-fix programs
- Monitor guest and employee satisfaction scores and implement corrective actions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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