Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,200.00 - $69,100.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
meal discounts
401(k) Plan
employee recognition programs
Career development opportunities
Job Description
Pollo Nation is a leading restaurant chain known for its vibrant atmosphere, exceptional Mexican-inspired cuisine, and commitment to delivering outstanding guest experiences. As a beloved establishment in the fast-casual dining sector, Pollo Nation prides itself on its dynamic team environment and high standards for food safety, quality, and customer service. With a strong dedication to operational excellence, Pollo Nation continually strives to create memorable dining experiences while upholding the highest levels of cleanliness and compliance with health regulations. This reputation has not only cultivated a loyal customer base but also a passionate workforce that values teamwork, innovation, and growth.
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Job Requirements
- Completion of high school or GED
- Minimum 5 years of experience in the restaurant industry
- At least 2 years experience as a General Manager or in an equivalent leadership role
- ServSafe certification
- Proficiency with computer programs such as internal websites, Outlook, and HRIS systems
- Strong verbal and written communication skills in English
- Ability to lead and inspire a large team
- Capability to manage multiple operational tasks and responsibilities
- Willingness to work flexible hours including evenings and weekends
- Adaptability to change and effectiveness under pressure
Job Qualifications
- Completion of high school or GED
- 5 years in the restaurant industry, including 2 years as a General Manager or equivalent position
- ServSafe certification
- Computer program literacy including internal websites, Outlook, and HRIS systems
- Good verbal and written communication skills in English
- Basic computer skills
- Preferred knowledge of Excel
Job Duties
- Oversee all aspects of restaurant operations, ensuring product quality, operational efficiency, and exceptional guest service
- Lead the management team and supervise 25+ team members to maintain high standards in food safety, sanitation, and compliance with company and regulatory requirements
- Drive a business ownership mentality while consistently meeting or exceeding sales, transactions, labor, and EBITDA targets
- Communicate, monitor, engage, and inspire team members for high performance through coaching, recognition, and accountability
- Conduct and ensure completion of daily huddles (pre-shift meetings) across all shifts
- Model and coach exceptional guest service standards, addressing and resolving guest complaints with urgency
- Review applications, interview, hire, onboard, train, and develop current and future team members and managers
- Partner with your leadership team to maintain facility cleanliness and equipment functionality, reporting concerns promptly
- Foster a safe and inclusive environment, ensuring immediate reporting of any guest or team member incidents, accidents, or injuries
- Make sound decisions under pressure and effectively manage unexpected challenges
- Embrace change with an open, curious, and adaptable mindset, while fostering a positive work environment
- Ensure adherence to administrative processes such as payroll, scheduling, inventory, ordering, orientations, performance reviews, and incident reporting
- Develop and implement strategies that enhance the guest experience and drive positive social reviews
- Ensure cash management procedures are properly followed from handling to reconciliation and reporting
- Perform other related duties as assigned in accordance with company policies and procedures
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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