Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Pollo Nation is a well-established and vibrant restaurant chain known for its commitment to delivering exceptional guest experiences through high-quality food and outstanding service. As a leader in the fast casual dining industry, Pollo Nation prides itself on fostering a positive and dynamic work environment where team members can grow professionally and contribute meaningfully to the company's success. The brand is synonymous with a festive atmosphere, community engagement, and operational excellence, aiming to ensure that every dining experience is memorable for guests. As an equal opportunity employer, Pollo Nation values diversity and inclusivity, ensuring a respectful workplace for all employees... Show More
Job Requirements
- Completion of high school or GED
- 5 years in the restaurant industry
- 2 years as a General Manager or equivalent position
- Computer program literacy such as internal websites, Outlook, and HRIS systems
- ServSafe Certification
- Good verbal and written communication skills in English
Job Qualifications
- Completion of high school or GED
- 5 years in the restaurant industry with at least 2 years as a General Manager or equivalent position
- ServSafe Certification
- Computer literacy including internal websites, Outlook, and HRIS systems
- Good verbal and written communication skills in English
- Basic computer skills
- Excel knowledge preferred
Job Duties
- Oversee all aspects of restaurant operations, ensuring product quality, operational efficiency, and exceptional guest service
- Lead the management team and supervise 25+ team members to maintain high standards in food safety, sanitation, and compliance with company and regulatory requirements
- Drive a business ownership mentality while consistently meeting or exceeding sales, transactions, labor, and EBITDA targets
- Communicate, monitor, engage, and inspire team members for high performance through coaching, recognition, and accountability
- Conduct and ensure completion of daily huddles (pre-shift meetings) across all shifts
- Model and coach exceptional guest service standards, addressing and resolving guest complaints with urgency
- Review applications, interview, hire, onboard, train, and develop current and future team members and managers
- Partner with your leadership team to maintain facility cleanliness and equipment functionality, reporting concerns promptly
- Foster a safe and inclusive environment, ensuring immediate reporting of any guest or team member incidents, accidents, or injuries
- Make sound decisions under pressure and effectively manage unexpected challenges
- Embrace change with an open, curious, and adaptable mindset, while fostering a positive work environment
- Ensure adherence to administrative processes such as payroll, scheduling, inventory, ordering, orientations, performance reviews, and incident reporting
- Develop and implement strategies that enhance the guest experience and drive positive social reviews
- Ensure cash management procedures are properly followed from handling to reconciliation and reporting
- Perform other related duties as assigned in accordance with company policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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