General Manager for Arizona Hotel ("Gerente General")
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career development opportunities
Job Description
Azul Hospitality is a respected hospitality company known for managing premium hotel properties that deliver exceptional guest experiences and operational excellence. The company prides itself on combining a strategic business approach with an earnest commitment to superior service and product quality. Azul Hospitality values innovation and leadership within the hotel industry, aiming to maximize profitability while maintaining the highest standards of hospitality. At the core of their operations is a focus on maximizing revenue per available room (RevPAR) and earnings before interest, taxes, depreciation, and amortization (EBITDA). Their management style emphasizes leadership through collaboration, accountability, and proactive operational practices. Azul... Show More
Job Requirements
- Bachelor's degree preferably in Hotel Restaurant or Business Administration or equivalent education experience
- Minimum of six years hotel management experience including two years in similar capacity
- Ability to provide and maintain valid driver's license
- Ability to sit for up to eight hours per day
- Ability to stand and walk for extended periods
- Ability to lift up to 45 lbs and push pull carts up to 250 lbs
- Knowledge of federal state and local employment laws including Title VII ADEA Equal Pay Act Pregnancy Discrimination Act FLSA ADA OSHA FMLA NLRA and their analogues
- Strong leadership customer relations and communication skills
- Intermediate computer skills including Windows OS MS Office PMS PBX Key system and POS knowledge
- Ability to travel occasionally as needed
- Ability to supervise large staff and meet goals timely
- Detail oriented with strong organizational and analytical skills
Job Qualifications
- Bachelor's degree preferably in Hotel Restaurant or Business Administration or equivalent education experience
- Minimum of six years hotel management experience including two years in similar capacity
- Strong leadership capability and customer relations skills
- Excellent verbal written and electronic communication skills
- Knowledge of complex mathematical calculations and computer programs
- Detail oriented with outstanding organizational and communication skills
- Intermediate computer skills including knowledge of Windows OS MS Office PMS PBX Key system and POS
- Ability to analyze forecast data and make sound judgments to ensure proper payroll and production control
- Knowledge of federal state and local employment laws and regulations related to equal employment opportunity occupational safety wage and hour issues labor relations
- Self-driven and able to work independently
- Strong issue resolution and analytical skills
- Ability to supervise large staff and accomplish goals on a timely basis
Job Duties
- Lead through hands-on approach with supervisory and front-line staff the effective management of Rooms Food & Beverage and Engineering functional areas to maximize financial performance while upholding quality standards and maximizing guest satisfaction
- Coordinate direct and manage hotel operations to achieve maximum profitability ensure guest satisfaction protect financial assets and maintain the building
- Direct the maximization of room revenue by anticipating market shifts developing and monitoring annual business and marketing plans and participating in marketing efforts
- Measure the effectiveness of marketing plans and yield management efforts to maximize market segments and diversify revenue sources
- Train and motivate staff members to provide services meeting company quality standards
- Set quarterly goals for each department and monitor progress towards achieving goals
- Mobilize supervisory staff to accomplish day to day objectives
- Encourage productivity and promote team spirit throughout departments
- Ensure development of strategic business plan defining operational goals and profitability objectives
- Coordinate capital improvement projects to maintain upgrade quality standards property image and protect assets
- Conduct regular staff meetings
- Establish and oversee maintenance of proactive Staff Services department ensuring productive comfortable work environment compliance with employment and labor laws and respond to staff grievances appropriately
- Oversee HR matters including interviewing hiring training assigning work coaching counseling and performance management
- Monitor provide timely feedback counseling and performance evaluations
- Recruit and develop property staff
- Manage and provide counsel to sales catering and revenue management staff participating in sales presentations property tours and customer meetings
- Ensure payroll costs and expenses are monitored and controlled according to budgets and forecasts
- Encourage open clear communication rapport and cooperation with internal departments to foster best guest and staff service
- Resolve difficult or unusual guest problems instill commitment to exceed guest expectations
- Attend hotel operational and departmental meetings and staff events
- Practice safe work habits and ensure safety to avoid injury
- Ensure facility compliance with government and regulatory laws and guidelines such as OSHA and Cal-OSHA
- Assist with guest inquiries
- Follow company safety and security policies and procedures
- Report maintenance problems safety hazards accidents or injuries
- Perform other duties as assigned by Vice President corporate staff and ownership
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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