General Manager (Dunkin or Auntie Anne's/Nathans)
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
flexible schedules
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) with Company Match
Earned wage access
Education Assistance
Employee Referral Bonus
Meal Discount
Pet insurance
Job Description
Applegreen USA is a prominent operator of travel plazas, with a presence across the Northeast and Midwest United States. Managing over 80 travel plazas, Applegreen USA focuses on providing travelers with superior convenience and comfort while catering to their retail and dining needs. These travel plazas feature a diverse collection of popular quick service restaurants and food outlets including top brands like Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, and Starbucks, among others. The company aims to offer a welcoming environment for travelers on major highways, giving them a place to rest,... Show More
Job Requirements
- High school diploma or general education development (GED) equivalent
- 2+ years of experience as a supervisor or unit-level manager in a quick service restaurant
- Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays
- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
- Able to stand and walk for an extended period of time
- frequently bend, twist, lift and carry at least 20 pounds
- Occasionally attend meetings or travel to support other locations
Job Qualifications
- High school diploma or general education development (GED) equivalent
- 2+ years of experience as a supervisor or unit-level manager in a quick service restaurant
- Proven ability to drive profitable growth while improving customer and associate satisfaction
- Demonstrates team management, delegation and issue resolution skills and the ability to multi-task
- Uses judgment and discretion to resolve less routine questions and problems
- Proficient computer skills
- ServSafe Certification preferred
Job Duties
- Lead the day-to-day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality and safety standards
- Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting
- Ensure the QSR consistently meets or exceeds brand standards and food safety requirements
- Foster an engaging work culture of learning, development, and recognition
- Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels
- Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the QSR team
- Monitor and enforce cash handling policies and procedures
- Ensure compliance with company policies and procedures along with local, state, and federal laws
- Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long-term customer relationships
- Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities and Maintenance
- Maintain seamless, cooperative relationships with business partners, vendors, and the communities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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