Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Vision Insurance
Retirement Plan
Employee Discounts
Professional Development
Job Description
The hiring establishment is a well-established hotel committed to delivering exceptional service and memorable experiences to its guests. This hotel operates with a focus on excellence in all facets of the business, ranging from front desk operations to food and beverage services, sales, engineering, human resources, and accounting. Renowned for maintaining high standards of quality and customer satisfaction, the hotel fosters a work environment that encourages teamwork, professionalism, and continuous improvement. The organization prides itself on upholding core values that promote a culture of respect, courtesy, integrity, and a positive guest experience. This hotel is ideal for candidates who thrive... Show More
Job Requirements
- bachelor's degree in hotel management or related business field preferred
- minimum 3 years' experience in rooms and/or food & beverage functions
- some travel may be required
- regular attendance according to established guidelines
- must possess basic computational ability
- proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
Job Qualifications
- bachelor's degree in hotel management or related business field preferred
- minimum 3 years' experience in rooms and/or food & beverage functions
- strong business communication skills verbal and written
- strong presentation skills and ability to lead team at leadership and hourly level
- knowledge of federal, state and local employment laws and regulations
- high work ethic and self-initiative
- strong computer skills in microsoft suite
- proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
- professional image as perceived by subordinates, peers, superiors, guests and community
- must possess basic computational ability
- ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- ability to participate in and lead departmental and/or hotel team meetings
Job Duties
- practice a culture of guest service in all you do
- promote courtesy, goodwill and a positive attitude in each and every encounter
- anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
- resolve guest complaints, ensuring guest satisfaction in each interaction
- coordinate special programs, functions and incentives to improve guest service
- work in a cooperative and friendly manner with fellow associates
- effectively lead the Executive Committee to reach the goals of the property
- develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR
- ensure the property is compliant in all departments, growing the business year over year
- ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue
- coach and develop leaders to exceed performance expectations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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