Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $61,500.00 - $97,600.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
Our client is a well-established hotel that prides itself on delivering exceptional hospitality and guest experiences. With a commitment to high standards and continuous growth, the hotel has become a preferred destination for both business and leisure travelers. The establishment operates with an emphasis on quality service, operational excellence, and team collaboration across all departments including hotel operations, food and beverage, sales, engineering, human resources, and accounting. This integrated approach ensures not only guest satisfaction but also the achievement of business performance metrics such as revenue and profitability. The company culture promotes a supportive environment that values leadership, professional development,... Show More
Job Requirements
- Bachelor's degree in hotel management or related field preferred
- minimum 3 years experience in rooms and/or food and beverage functions
- proficiency in Microsoft Suite
- strong verbal and written communication skills
- knowledge of federal, state and local employment laws and regulations
- ability to work in a 24/7 operation environment
- availability to travel as needed
- strong leadership and team management skills
- ability to handle guest complaints professionally
- capability to maintain confidentiality
- excellent problem-solving and organizational skills
Job Qualifications
- Bachelor's degree in Hotel Management or related business field preferred
- minimum 3 years' experience in rooms and/or food & beverage functions
- strong business communication skills verbal and written
- strong presentation skills and ability to lead team at leadership and hourly level
- knowledge of federal, state and local employment laws and regulations
- high work ethic and self-initiative
- strong computer skills in Microsoft Suite
- regular attendance according to established guidelines
- proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
- professional image as perceived by subordinates, peers, superiors, guests and community
- must possess basic computational ability
- focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- maintain calm and professional demeanor in sometimes high pressure situations
- ability to converse calmly with upset associates, superiors and guests in intense emotional situations
- ability to participate in and lead departmental and/or hotel team meetings
Job Duties
- Practice a culture of guest service in all you do
- promote courtesy, goodwill and a positive attitude in each and every encounter
- anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
- resolve guest complaints, ensuring guest satisfaction in each interaction
- coordinate special programs, functions and incentives to improve guest service
- work in a cooperative and friendly manner with fellow associates
- effectively lead the Executive Committee to reach the goals of the property
- develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR
- ensure the property is compliant in all departments, growing the business year over year
- ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue
- coach and develop leaders to exceed performance expectations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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