General Manager ($111,800 - 145,000)
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $111,800.00 - $145,000.00
Work Schedule
Weekend Shifts
Benefits
Paid Time Off
Matching 401(k)
health benefits
Job Description
Irvine Company Apartment Communities, a division of Irvine Company, is an esteemed real estate company managing a portfolio of over 125 resort-style apartment communities across coastal California's most sought-after locations including San Diego, Orange County, West Los Angeles, and Silicon Valley. Known for their exceptional customer service, world-class amenities, and resort-like surroundings, these apartment communities offer residents a rental-living experience that is unparalleled in quality and comfort. The Irvine Company places significant value not only on the high standards of their apartment communities but equally on fostering an inclusive, collaborative, and growth-oriented work environment for their employees. With a strong... Show More
Job Requirements
- High school diploma
- 5-7 years related experience
- business and financial acumen with ability to read and interpret financial statements
- industry certifications preferred
- valid California driver's license
- maintain continuous vehicle liability insurance as required by state law
- ability to communicate clearly and effectively in English
- ability to work evenings, weekends and holidays
- occasional travel required
Job Qualifications
- High school diploma
- bachelor's degree preferred
- 5-7 years related experience
- business and financial acumen with ability to read and interpret financial statements
- industry certifications preferred such as CPM or Real Estate License
- valid California driver's license
- ability to communicate clearly and effectively in English, both verbally and in writing
- multilingual ability a plus
- ability to work evenings, weekends and holidays
- occasional travel required
Job Duties
- Creates a customer service focused culture for residents, prospects, vendors and employees
- responds and resolves resident requests and concerns
- leads by example and ensures a proactive approach is adopted for all key customer touch points
- provides leadership to onsite leadership team to ensure goals and expectations are achieved
- responsible for training, onboarding, and development of all team members with focus on employee engagement and retention
- manages financial performance of property to include accountability for budget variances providing input for budget and forecast planning and identifying opportunities to increase revenue
- oversees all property operations including leasing, maintenance and resident services
- ensures the condition and quality of the communities meet the Irvine Company standards at all times
- monitors and evaluates key metrics for community
- creates renewal and leasing goals
- monitors NTVs
- monitors Net Promoter Scores, social media feedback and follows up as needed
- monitors key performance metrics
- ensure plans are in place to achieve company targets
- performs audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times
- partners with Irvine Company Apartment Development to ensure customer service standards and operational key performance indicators are achieved during ongoing reinvestment projects
- responsible for healthy collaboration and partnership with other departments within Apartments and across divisions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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