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Chick-fil-A

General Manager (Director of Operations)

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $66,700.00 - $120,800.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

competitive pay
opportunities for career growth
Health Insurance
Dental Insurance
Vision Insurance
401K contributions
Paid Time Off
Tuition coverage
Scholarship Opportunities
Employee Meals
Leadership development investment

Job Description

Chick-fil-A Fayetteville Towne Center, Starr's Mill, and Senoia are part of a dedicated group of Chick-fil-A restaurants committed to delivering exceptional service, excellent food quality, a pristine and welcoming environment, and a compassionate, team-oriented culture. With over 25 years of consistent service to the Fayette County, Coweta County, and surrounding communities, these Chick-fil-A locations have built a strong reputation for excellence and customer satisfaction. The emphasis on investing in team members is a cornerstone of the organization, focusing on coaching, development, and cultivating leadership potential to foster a highly motivated and effective workforce. The company’s mission embraces kind service and... Show More

Job Requirements

  • Bachelor's degree or equivalent experience
  • Chick-fil-A experience preferred
  • Availability Monday-Saturday (5am-11pm)

Job Qualifications

  • Minimum of 3-5 years managing a high-volume restaurant, preferably Chick-fil-A
  • Strong understanding of restaurant operations, financial management, and labor optimization
  • Proven leadership managing large teams in fast-paced environments
  • Excellent communication, problem-solving, and organizational skills
  • Ability to multitask, remain calm under pressure, and maintain service quality during peak hours
  • Proficiency in Chick-fil-A’s operational systems and standards preferred
  • Passion for customer service and community engagement
  • Result-oriented with a highly competitive spirit
  • Ability to work flexible schedules including nights, weekends, and holidays
  • Ability to work at Fayetteville Towne Center, Starr's Mill, or Senoia Chick-fil-A locations

Job Duties

  • Lead, coach, and inspire operational managers, area managers, and team members while cultivating a culture of excellence and teamwork
  • Assist with recruitment, hiring, onboarding, and ongoing training to ensure high-performing team members
  • Conduct regular performance evaluations and create action plans for employee growth
  • Foster clear communication and delegation within the management team
  • Oversee daily operations, including food production, service quality, service speed, cleanliness, and safety standards
  • Manage labor scheduling to balance guest needs with labor cost control
  • Maintain Chick-fil-A's standards of cleanliness and safety, complying with health regulations
  • Address operational challenges promptly ensuring efficient problem-solving
  • Champion Chick-fil-A's commitment to "Second Mile Service," ensuring personalized guest care
  • Handle guest feedback and resolve issues to promote positive experiences
  • Continuously assess and improve guest experience using feedback and service metrics
  • Manage financial performance including sales, food costs, labor costs, and profitability
  • Analyze financial reports and set targets to exceed sales goals
  • Monitor inventory and order supplies while implementing waste reduction strategies
  • Ensure compliance with cash handling policies and accurate financial reporting
  • Participate in community outreach and events to build relationships
  • Partner with marketing to execute local promotions and initiatives
  • Serve as a brand ambassador representing Chick-fil-A’s mission and values

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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