General Manager - Crowne Plaza Suites Pittsburgh South by IHG
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,500.00 - $71,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
Job Description
Crowne Plaza Suites Pittsburgh South by IHG is a premium hotel located in the vibrant Pittsburgh South area, offering exceptional hospitality services tailored to both business and leisure travelers. As part of the global InterContinental Hotels Group (IHG) family, Crowne Plaza Suites is committed to delivering remarkable guest experiences through its dedication to quality, comfort, and innovation. The hotel provides welcoming accommodations, modern amenities, and a prime location that meets the diverse needs of guests, including spacious suites, dining options, meeting facilities, and leisure services. With its sophisticated atmosphere and dedication to excellence, the hotel positions itself as a leader... Show More
Job Requirements
- Bachelor's degree in hospitality management, business administration, or a related field
- A minimum of 10 years of progressive leadership experience in the hospitality industry, preferably within a unionized property
- Proven track record of success in achieving financial and operational goals
- Exceptional leadership, communication, and interpersonal skills
- Strong strategic thinking with the ability to inspire and motivate teams
- Expertise in marketing, community relations, and operational excellence
- Commitment to delivering Unscripted Hospitality through adaptable and responsive guest interactions
Job Qualifications
- Bachelor's degree in hospitality management, business administration, or a related field
- A minimum of 10 years of progressive leadership experience in the hospitality industry, preferably within a unionized property
- Proven track record of success in achieving financial and operational goals
- Exceptional leadership, communication, and interpersonal skills
- Strong strategic thinking with the ability to inspire and motivate teams
- Expertise in marketing, community relations, and operational excellence
- Commitment to delivering Unscripted Hospitality through adaptable and responsive guest interactions
Job Duties
- Set the standard for excellence by modeling and inspiring adherence to company values and priorities
- Build, mentor, and retain a world-class team by recruiting top talent and fostering a culture of accountability
- Promote and lead the philosophy of Unscripted Hospitality, empowering team members to deliver authentic and personalized guest experiences
- Oversee daily operations across all departments, ensuring efficiency, quality, and compliance with company standards
- Analyze performance metrics to identify opportunities for improvement and innovation
- Develop realistic occupancy and cost forecasts to optimize property performance
- Champion a guest-first approach, maintaining a four-diamond standard of service
- Utilize guest feedback to continuously enhance the overall guest experience
- Conduct regular inspections to ensure exceptional cleanliness, maintenance, and service standards
- Develop and implement forward-thinking marketing strategies to drive revenue growth, expand market share, and position the property as a leader in the market
- Lead strategic initiatives for new business development, identifying and capitalizing on emerging market opportunities
- Cultivate and maintain strategic partnerships with key clients and stakeholders, focusing on building long-term loyalty, satisfaction, and collaborative opportunities
- Ensure the property meets or exceeds revenue, occupancy, and profit goals
- Review and manage budgets, costs, and expenses with the leadership team
- Optimize purchasing processes to achieve the best balance of quality, service, and cost
- Ensure the Preventative Maintenance (PM) program is well-structured and effectively managed
- Collaborate with the Director of Operations/Chief Engineer to evaluate and enhance the performance of maintenance staff, maintaining facilities at high standards of efficiency and appearance
- Conduct regular walkthroughs to ensure cleanliness and maintenance align with property standards
- Serve as the primary connection between the property and corporate office, aligning property operations with company goals and standards
- Deliver regular reports to corporate leadership on performance, financials, operations, and strategic initiatives while tailoring corporate programs to meet property-specific needs
- Represent the property in corporate meetings and events, sharing best practices and fostering collaboration
- Design and implement robust training and development programs for all staff levels
- Conduct performance evaluations and establish meaningful goals for team members
- Partner with Human Resources to drive succession planning and career growth initiatives
- Establish and enforce a culture of safety and compliance with all local and national regulations
- Conduct routine safety inspections to mitigate risks and uphold workplace safety standards
- Actively address zoning and legal requirements to ensure seamless operations
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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