Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,400.00 - $104,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Our company is a renowned hotel chain dedicated to providing exceptional hospitality services and unforgettable guest experiences. We pride ourselves on maintaining the highest standards of quality, comfort, and customer service across all our properties. As part of an expanding network of hotels, we strive to foster a positive workplace culture that promotes professional growth, teamwork, and commitment to excellence. Our hotels feature a comprehensive range of amenities including comfortable accommodations, fine dining, meeting and event spaces, and recreational facilities designed to meet the diverse needs of our guests. We emphasize a customer-first philosophy, ensuring every guest interaction is met... Show More
Job Requirements
- Bachelor's degree in hotel management or related business field preferred
- minimum 3 years' experience in rooms and/or food and beverage functions
- strong business communication skills verbal and written
- strong presentation skills
- knowledge of federal, state and local employment laws and regulations
- high work ethic and self-initiative
- strong computer skills in Microsoft Suite
- some travel may be required
- regular attendance
- proven record of commitment and professionalism in a 24/7 operation
- professional image
- basic computational ability
- focus and maintain attention to tasks
- ability to maintain excellent relationships and confidentiality
- maintain calm and professional demeanor in high pressure situations
- ability to converse calmly with upset associates, superiors and guests
- ability to participate in and lead team meetings
Job Qualifications
- Bachelor's degree in hotel management or related business field preferred
- minimum 3 years' experience in rooms and/or food and beverage functions
- strong business communication skills verbal and written
- strong presentation skills
- ability to lead team at leadership and hourly level
- knowledge of federal, state and local employment laws and regulations
- high work ethic and self-initiative
- strong computer skills in Microsoft Suite
- proven record of commitment and professionalism in a 24/7 operation
- professional image
- basic computational ability
- ability to maintain interpersonal relationships and confidentiality
- maintain calm and professionalism under pressure
- ability to conduct and lead meetings
Job Duties
- Practice a culture of guest service in all you do
- promote courtesy, goodwill and a positive attitude in each and every encounter
- anticipate guest needs and respond promptly
- acknowledge all guests, maintaining positive guest relations
- resolve guest complaints ensuring guest satisfaction
- coordinate special programs, functions and incentives to improve guest service
- work cooperatively with fellow associates
- effectively lead the executive committee to reach the goals of the property
- develop and assure achievement of hotel revenues and profits utilizing forecasting, P&L management, RevPAR
- ensure property compliance in all departments
- grow the business year over year
- ensure product quality to allow future bookings and maximize revenue
- coach and develop leaders to exceed performance expectations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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