Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $68,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k with employer match
Health savings account
Flexible spending account
short term disability
long term disability
hospital indemnity
Accident Plan
Critical Illness Plan
Job Description
Pet Resorts is a prominent pet care company specializing in providing premium pet resort services, located in Littleton, Colorado. As a part of National Veterinary Associates (NVA), headquartered in Austin, Texas, Pet Resorts stands as a leader in the animal care industry within North America, operating over 1300 companion animal veterinary hospitals and pet resort locations. NVA is recognized as the largest private owner of freestanding veterinary hospitals and pet resorts, continuously expanding through acquisition and new initiatives to meet the growing demand in the pet care market. The company's pet resort line is part of a booming $8+ billion... Show More
Job Requirements
- high school degree or equivalent
- minimum 3-5 years of management experience including profit and loss management
- availability to work up to 45-50 hours per week including evenings and weekends
- ability to drive and manage/influence workplace change
- strong profit and loss management abilities
- proficiency with Microsoft Office Suite and point of sale software
- comfortable working in front-of-house and back-of-house roles
- valid driver's license
- current insurance including comprehensive and collision coverage
- vehicle willing to transport a pet in emergencies
- restaurant, retail, veterinary or hospitality management experience preferred
- bilingual skills a plus
Job Qualifications
- high school degree or equivalent
- bachelor's degree equivalent education and experience
- minimum 3-5 years of management experience including profit and loss management
- availability to work up to 45-50 hours per week including evenings and weekends
- strong profit and loss management abilities
- proficiency with Microsoft Office Suite and point of sale software
- comfortable working in front-of-house and back-of-house roles
- valid driver's license and current insurance including comprehensive and collision coverage
- willingness to transport a pet in an emergency
- restaurant management, retail management, veterinary management or hospitality experience preferred
- bilingual skills a plus
Job Duties
- understands and communicates the company's mission, values, and objectives
- provides direction, leadership and communication for all aspects of the site including financial management, customer service, pet care and team management
- develops and implements a comprehensive sales strategy including proactive lead management and conversion tactics
- creates a plan to drive and achieve resort quantitative objectives including sales revenue, labor, cost of goods sold and expense management
- communicates concerns and needs to the Market Leader and/or the Regional Leader
- responsible for maintaining operational excellence within the resort
- responds to directives accurately and promptly ensuring compliance from the resort team
- recognizes and rewards outstanding performance of resort team members
- demonstrates exceptional leadership behaviors
- creates a data-driven resort plan to support regional and company initiatives
- drives financial success by analyzing data and KPIs to optimize performance
- develops Resort Leads' understanding of financial reports
- executes corporate and local marketing plans for sales lead generation
- actively engages and educates the community on the company's offerings
- identifies and cultivates relationships with local businesses and referral sources
- leverages digital marketing channels to capture and nurture leads
- tracks and analyzes lead generation efforts
- responsible for the selection, development and performance of subordinate managers and all site team members
- manages company onboarding processes using Talent Unleashed certification programs
- ensures Resort Manager and Shift Leads empower their team members
- directs and coordinates training programs for all new hires
- coaches, counsels and directs team members and resort leads
- recruits and maintains a pipeline of qualified team members
- creates a culture of engagement and addresses team member concerns timely
- strives for ultimate resort customer service experiences
- ensures adequate shift coverage adhering to scheduling and labor guidelines
- oversees recruiting, hiring and training practices
- trains resort management to resolve service issues
- motivates and coaches team members to engage customers
- educates and engages community and customers on products and services
- adheres to company policies and knowledge
- follows OSHA, cash handling and operation procedures
- maintains resort maintenance, cleanliness and inventory
- leads shifts as Manager on Duty
- communicates effectively to ensure efficient operations
- ensures team members meet operating standards
- executes daily audits and enforces checklists
- owns action plan for hot spot management and drives resort level actions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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