Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $49,600.00 - $74,100.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k with employer match
Health savings account
Flexible spending account
short term disability
long term disability
hospital indemnity
Accident Plan
Critical Illness Plan
Job Description
Pet Resorts is a premier provider of luxury pet care services with multiple locations across North America. As part of National Veterinary Associates (NVA), the largest private owner of freestanding veterinary hospitals and pet resorts, Pet Resorts specializes in offering high-quality boarding, grooming, training, and daycare services for pets. NVA, headquartered in Austin, Texas, operates over 1,300 companion animal veterinary hospitals and pet resorts, positioning itself at the forefront of the animal care industry. With a robust presence in the $8 billion pet care industry, which is projected to grow annually by over 6% through 2028, Pet Resorts capitalizes on... Show More
Job Requirements
- High school degree or equivalent
- Minimum 3-5 years of management experience including profit and loss management
- Availability to work 45-50 hours per week including evenings and weekends
- Ability to drive and manage workplace change
- Proficiency with Microsoft Office Suite and point of sale software
- Comfortable working in front of house and back of house roles
- Valid driver’s license and current insurance including comprehensive and collision coverage
- Ability to move 50 lbs and be on feet for extended periods
- Basic math and financial understanding
- Ability to bend, stoop, and reach as required
- Professional image and demeanor
Job Qualifications
- High school degree or equivalent
- Bachelor’s degree or equivalent education and experience preferred
- Minimum 3-5 years of management experience including profit and loss management
- Strong written, verbal, and team management skills
- Experience in hospitality, retail, restaurant, or veterinary management preferred
- Proficiency with Microsoft Office Suite and point of sale software
- Commitment to personal and professional development
- Ability to influence workplace change
- Valid driver’s license and vehicle with insurance
- Animal lover with community engagement interest
- Availability to work evenings and weekends
- Bilingual skills a plus
Job Duties
- Understand and communicate company mission, values, and objectives
- Provide leadership and direction for all site operations including financial management, customer service, pet care, and team management
- Develop and implement sales strategies aligned with company objectives
- Drive achievement of quantitative goals including sales revenue, labor, cost of goods sold, and expense management
- Communicate operational concerns and needs to Market and Regional Leaders
- Maintain operational excellence and compliance with company policies
- Recognize and reward team performance
- Analyze financial data and KPIs to optimize resort performance
- Develop resort leads' understanding of financial reports
- Execute corporate and local marketing plans
- Engage with community and cultivate relationships to generate leads
- Train team on effective lead capture and sales techniques
- Manage selection, development, and performance of resort team
- Oversee on-boarding and training processes
- Coach and counsel team members and leaders
- Ensure consistent enforcement of personnel policies and manage team performance
- Recruit and maintain qualified team pipeline
- Foster positive culture and team engagement
- Strive for exceptional customer service experiences
- Maintain shift coverage while adhering to scheduling and labor guidelines
- Train management teams on service issue resolution
- Motivate team to engage customers proactively
- Adhere to all operational, safety, and company policies
- Maintain resort cleanliness and inventory
- Lead shifts as Manager on Duty
- Execute daily audits and ensure compliance across departments
- Drive action plans for hotspot management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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