Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $115,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive compensation
Paid Time Off
Wellness stipend
401k Retirement Plan
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
home insurance
auto insurance
Disability insurance
Life insurance
Legal benefits
Family planning benefits
Paid parental leave
Family leave
Military leave
Bereavement leave
Emotional well being assistance
Training and development programs
Free CLEAR memberships
Discounted memberships for friends
Job Description
CLEAR is an innovative identity platform company dedicated to creating frictionless experiences that simplify the everyday lives of millions. With over 30 million passionate members and partnerships with hundreds of organizations worldwide, CLEAR is transforming how people live, work, and travel. Operating in diverse environments such as airports, stadiums, and mobile applications, CLEAR connects individuals to their unique identity, enabling faster, more secure, and seamless access. The company’s mission is to make every day feel like you’re hitting every green light—effortless and magical. CLEAR’s commitment to innovation and customer satisfaction has established it as a leading force in identity verification... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- At least 6 years of leadership experience in a high volume, fast-paced, and customer-facing environment
- Prior experience managing both salaried and hourly employees
- Ability to work a non-traditional schedule including weekends, holidays, early mornings and/or evenings
- Required to successfully complete a government background investigation
- Excellent interpersonal and communication skills
- Commitment to training, mentoring, and motivating a diverse team
- Ability to follow policies and procedures set forth by CLEAR and governing authorities
Job Qualifications
- At least 6 years of leadership experience in a high volume, fast-paced, and customer-facing environment
- Prior experience managing both salaried and hourly employees
- Excellent interpersonal and communication skills
- Commitment to training, mentoring, and motivating your team
- Excellent leadership and organizational skills
- Experience reviewing and reporting on KPIs on a regular basis
- Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
- Self-motivated, positive and possess a passion for fostering a great sense of teamwork
- High standards with commitment to employee development
- Indefatigable in achieving individual and team goals
Job Duties
- Spend 25% of time on the floor in a customer-facing environment at the airport
- 30% of time on administrative responsibilities
- 45% partnering with key airport stakeholders and business partners
- Build stakeholder relationships with TSA, airline and airport partners
- support needs and/or inquiries in a timely manner, escalating to a higher level as necessary
- Manage day-to-day operations of a team of Ambassadors and Managers that utilize CLEAR technology to perform duties related to airport security, customer service and sales
- Business owner for the airport P&L and responsible for driving overall strategy to achieve KPIs and metrics
- Hire, develop and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales
- Performance manage salaried and hourly team members by evaluating performance on an ongoing basis with the ability to have tough conversations
- Drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story
- Manage labor to ensure highest utility, and oversight of payroll and scheduling
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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