Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $115,000.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
competitive compensation
Paid Time Off
Wellness stipend
401k Retirement Plan
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
home insurance
auto insurance
Disability insurance
Life insurance
Legal benefits
Family planning benefits
Paid parental leave
Family leave
Military leave
Bereavement leave
Emotional well being assistance
Training and Development
Free CLEAR memberships
Job Description
CLEAR is a pioneering identity platform company with a mission to create frictionless experiences, making everyday tasks feel seamless and effortless. With over 30 million passionate members worldwide and a robust network of hundreds of partners, CLEAR is transforming how people live, work, and travel. Founded on innovative technology that connects individuals to their unique identities, CLEAR operates across airports, stadiums, and mobile platforms, delivering secure, efficient, and personalized experiences that make navigating everyday activities magical.
As a leader in the identity verification industry, CLEAR is dedicated to providing fast, safe, and convenient authentication services that reduce wait time... Show More
As a leader in the identity verification industry, CLEAR is dedicated to providing fast, safe, and convenient authentication services that reduce wait time... Show More
Job Requirements
- High school diploma or equivalent
- At least 6 years of leadership experience in a customer-facing environment
- Experience managing both salaried and hourly employees
- Ability to work non-traditional schedules
- Successful completion of a government background check
- Strong communication skills
- Ability to follow company and regulatory policies
- Ability to manage multiple priorities
- Positive and self-motivated attitude
- Commitment to team development and performance management
Job Qualifications
- At least 6 years of leadership experience in a high volume, fast-paced, customer-facing environment such as retail, restaurants, hospitality or rental cars
- Proven ability to manage both salaried and hourly employees
- Strong interpersonal and communication skills
- Commitment to training, mentoring and motivating team members
- Excellent leadership and organizational skills
- Ability to manage multiple priorities and influence others in a changing environment
- Experience reviewing and reporting on KPIs regularly
- Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
- Self-motivated and positive attitude
- Passion for fostering teamwork
- Indefatigable in achieving individual and team goals
- Willingness to work non-traditional schedules including weekends, holidays, early mornings, and evenings
- Successful completion of a government background investigation
Job Duties
- Spend 25% of time on the floor in a customer-facing environment at the airport
- 30% of time on administrative responsibilities
- 45% partnering with key airport stakeholders and business partners
- Build stakeholder relationships with TSA, airline and airport partners
- Support needs and inquiries in a timely manner, escalating as necessary
- Manage day-to-day operations of a team of Ambassadors and Managers that utilize CLEAR technology
- Business owner for the airport P&L and responsible for driving overall strategy to achieve KPIs and metrics
- Hire, develop and sustain a diverse team of talent delivering on security, service, and sales objectives
- Performance manage salaried and hourly team members by evaluating ongoing performance and handling tough conversations
- Drive employee engagement and foster accountability
- Manage labor for highest utility, payroll and scheduling oversight
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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