Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,000.00 - $60,700.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and development opportunities
Employee assistance program
Job Description
Join the vibrant and dynamic team at Pollo Nation, a well-known restaurant brand dedicated to delivering exceptional dining experiences through flavorful dishes and outstanding customer service. Pollo Nation stands out in the fast-casual restaurant industry by blending a festive atmosphere with high-quality food and a commitment to operational excellence. As a thriving and growing restaurant chain, Pollo Nation fosters a work environment that values teamwork, leadership development, and a passion for hospitality. The team culture at Pollo Nation emphasizes inclusivity, respect, and continuous improvement, making it an ideal place for motivated individuals seeking to advance their careers in restaurant management.Show More
Job Requirements
- High school diploma or GED
- 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe certification
- Proficiency with technology systems including HRIS platforms Outlook and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability team development experience and a passion for operational excellence
- Basic computer skills
- Excel knowledge preferred
Job Qualifications
- High school diploma or GED
- 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe certification
- Proficiency with technology systems including HRIS platforms Outlook and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability team development experience and a passion for operational excellence
- Basic computer skills
- Excel knowledge preferred
Job Duties
- Oversee day-to-day restaurant operations ensuring food quality safety cleanliness and consistent service and presentation
- Support a high-performing team culture through ongoing coaching engagement and accountability
- Model and coach hourly team members and managers in delivering exceptional guest service and addressing guest concerns with urgency and care
- Supervise and assist in leading a team of 25 plus employees ensuring adherence to company and regulatory standards
- Conduct daily pre-shift meetings huddles to align teams on goals service standards and operational updates
- Assist in scheduling inventory ordering payroll fund handling and reconciliation processes
- Participate in hiring onboarding training and developing both hourly team members and future leaders
- Monitor labor and financial performance and help drive achievement of key targets sales labor transactions and EBITDA
- Maintain facility cleanliness and equipment functionality report any issues promptly
- Ensure timely and accurate incident reporting compliance with all safety protocols and maintenance of a safe inclusive work environment
- Support the implementation of guest experience initiatives to improve customer satisfaction and social review performance
- Embrace change with a positive attitude and adaptability in a dynamic environment
- Make sound decisions under pressure and help navigate operational challenges
- Perform other duties as assigned in alignment with company policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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