General Manager (Bilingual)
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Comprehensive new hire program
Access to learning management system
Cross brand training
Key Holder Program
performance-based career advancement
Educational Reimbursement Program
Medical insurance
telemedicine
Medical spending account options (HSA/FSA)
Traditional 401(k) and Roth 401(k) retirement plan
Company match program
Company-Sponsored Life and AD&D Insurance
Basic and enhanced voluntary benefits
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Supplemental Life and AD&D Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
ID theft protection
Legal services program
Pet insurance
Employee assistance program
Mental Health Resources
Life coaching
Discount Marketplace
Paid Time Off
Job Description
Community Choice Financial Family of Brands, often abbreviated as CCF, is a prominent consumer specialty finance organization operating across the United States. With over 1,500 physical stores across 24 states and online offerings in an additional 20 states, this organization provides vital short-term financial services designed to meet the immediate needs of its customers. The company's mission is centered around empowering individuals and communities with flexible financial solutions at times when they need them the most. Known for its extensive portfolio, CCF encompasses more than ten brands, each committed to serving diverse consumer financial needs. The company prides itself on... Show More
Job Requirements
- A high school diploma or equivalent
- Minimum two years' experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries
- Operations experience in a leadership capacity
- Excellent verbal and written communication skills
- Proficiency in using phones, Point of Sale, Microsoft Office, and other systems
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
- Must be at least 18 years of age (19 in Alabama)
- Background check required
- Ability to meet the physical demands of this position which frequently includes standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside of the store
- Employment type full time
Job Qualifications
- A high school diploma or equivalent
- Minimum two years' experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries
- Operations experience in a leadership capacity
- Excellent verbal and written communication skills
- Proficiency in using phones, Point of Sale, Microsoft Office, and other systems
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
- Must be at least 18 years of age (19 in Alabama)
- Background check required
- Ability to meet the physical demands of this position which frequently includes standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside of the store, and operating mechanical controls such as a keyboard
- Associates degree or higher preferred
- Experience in check cashing, document verification, money order processing preferred
- Bilingual (English/Spanish) is a plus and may be required for certain locations
Job Duties
- Manage overall store performance by meeting or exceeding company performance standards
- Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, company standards, account management, recovery (collections), job duties, and performance reports
- Lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue
- Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits
- Enforce adherence to quality standards, procedures, and local and state laws and regulations
- Participate in audits and compliance reviews as directed by the corporate office or District Manager
- Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses
- Conduct proper opening and closing procedures and train new staff in keyholder duties
- Participate in the selection, review, hiring, and retention of new employees
- Develop work schedules in accordance with budget, workloads, and store needs
- Ensure the store is staffed for optimal performance
- Handle complex customer situations that arise with integrity and professionalism
- Monitor and maintain internal and external store appearance and address basic facility needs, including scheduling maintenance services
- Oversee store planogram and ensure seasonal and/or promotional marketing material are displayed properly
- Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards
- Maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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