Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Comprehensive new hire program
Access to learning management system
Cross brand training
Key Holder Program
performance-based career advancement
Educational Reimbursement Program
Medical insurance
telemedicine
Medical spending account options
401(k) and Roth 401(k) retirement plans
Life and AD&D insurance
Dental Insurance
Vision Insurance
short-term and long-term disability plans
Supplemental Life and AD&D Insurance
accident insurance
critical illness insurance
hospital indemnity
ID theft protection
Legal services program
Pet insurance
Mental Health Resources
Life coaching
Employee assistance program
Discount Marketplace
Paid Time Off
Job Description
Community Choice Financial Family of Brands (CCF) is a prominent consumer specialty finance organization in the United States, known for providing accessible short-term financial services. With over 1,500 brick-and-mortar stores spread across 24 states and additional online product offerings in 20 states, CCF prides itself on empowering customers with the Power of Choice. The company represents more than ten brands, creating a diverse and dynamic work environment where innovation, growth, and customer service are paramount. CCF is recognized for its inclusive workplace culture, commitment to diversity, and numerous awards including Military Friendly Employer and one of America’s Greatest Workplaces in... Show More
Job Requirements
- High school diploma or equivalent
- minimum two years' experience in a supervisory or leadership role in retail, finance, service, or related industries
- operations experience in a leadership capacity
- excellent communication skills
- proficiency with phones, Point of Sale systems, Microsoft Office, and other software
- valid driver's license and auto insurance
- access to a personal vehicle with mileage reimbursement
- age 18 or older (19 in Alabama)
- ability to pass a background check
- physical ability to stand for extended periods, move items up to 25 pounds, and perform store duties
- ability to work full-time with occasional weekend hours
Job Qualifications
- Bilingual (English/Spanish)
- a high school diploma or equivalent
- minimum two years' experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries
- operations experience in a leadership capacity
- excellent verbal and written communication skills
- proficiency in using phones, Point of Sale, Microsoft Office, and other systems
- valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
- must be at least 18 years of age (19 in Alabama)
- background check required
- the ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time
- moving and transporting up to 25 pounds
- moving inside and outside of the store
- and operating mechanical controls, such as a keyboard
- associates degree or higher
- experience in check cashing, document verification, money order processing
Job Duties
- Manage overall store performance by meeting or exceeding company performance standards
- coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, company standards, account management, recovery (collections), job duties, and performance reports
- lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue
- examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits
- enforce adherence to quality standards, procedures, and local and state laws and regulations
- supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses
- conduct proper opening and closing procedures and train new staff in keyholder duties
- participate in the selection, review, hiring, and retention of new employees
- develop work schedules in accordance with budget, workloads, and store needs
- ensure the store is staffed for optimal performance
- handle complex customer situations that arise with integrity and professionalism
- monitor and maintain internal and external store appearance and address basic facility needs, including scheduling maintenance services
- work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards
- maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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