Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Comprehensive new hire program
Access to learning management system
Cross brand training
performance-based career advancement
Educational Reimbursement Program
medical insurance options
retirement plan with company match
Company-Sponsored Life and AD&D Insurance
Voluntary benefits programs
Employee assistance program
Discount marketplace access
Paid Time Off
Business casual dress code
Job Description
Community Choice Financial Family of Brands (CCF) is a prominent consumer specialty finance organization in the United States, with over 10 well-known brands represented in more than 1,500 physical stores across 24 states, alongside online product offerings in 20 states. As one of the largest consumer specialty finance companies in the country, CCF is committed to providing reliable short-term financial services to individuals when they need it the most. The company’s mission revolves around delivering the Power of Choice to its customers, team members, and communities, fostering growth, opportunity, and financial well-being. CCF has been recognized consistently for its commitment... Show More
Job Requirements
- A high school diploma or equivalent
- Minimum two years' experience in supervisory or leadership roles in retail, finance, service, or related fields
- Operations experience in a leadership capacity
- Excellent verbal and written communication skills
- Proficiency with phone systems, Point of Sale systems, Microsoft Office, and other relevant software
- Possession of valid driver's license, auto insurance, and access to a personal vehicle for work purposes (mileage reimbursed)
- Must be at least 18 years old (19 in Alabama)
- Successful completion of background check in compliance with applicable laws
- Ability to meet physical job demands including standing for long periods, moving up to 25 pounds, and operating mechanical controls
Job Qualifications
- A high school diploma or equivalent
- Minimum two years' experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries
- Operations experience in a leadership capacity
- Excellent verbal and written communication skills
- Proficiency in using phones, Point of Sale, Microsoft Office, and other systems
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
- Must be at least 18 years of age (19 in Alabama)
- Background check required
- Ability to meet the physical demands of this position including standing up to 90% of the time and moving/transporting up to 25 pounds
Job Duties
- Manage overall store performance by meeting or exceeding company performance standards
- Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, company standards, account management, recovery (collections), job duties, and performance reports
- Lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue
- Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits
- Enforce adherence to quality standards, procedures, and local and state laws and regulations
- Participate in audits and compliance reviews as directed by the corporate office or district manager
- Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses
- Conduct proper opening and closing procedures and train new staff in keyholder duties
- Participate in the selection, review, hiring, and retention of new employees
- Develop work schedules in accordance with budget, workloads, and store needs
- Ensure the store is staffed for optimal performance
- Handle complex customer situations that arise with integrity and professionalism
- Monitor and maintain internal and external store appearance and address basic facility needs, including scheduling maintenance services
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards
- Maintain a full-time work schedule with regular, in-person attendance, including weekends
- A full-time work schedule for this position includes, at a minimum, 40 hours per week
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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